--- title: "Patient Advice and Support Service for NHS Scotland" ocid: "ocds-r6ebe6-0000716923" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000716923" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000716923.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000716923.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "NSS NATIONAL PROCUREMENT" published: "2026-02-09" --- # Patient Advice and Support Service for NHS Scotland Buyer: NSS NATIONAL PROCUREMENT Current stage: Award OCID: ocds-r6ebe6-0000716923 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000716923) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000716923.json) ## Summary The current public procurement process involves NSS National Procurement, headquartered at Gyle Square, 1 South Gyle Crescent, Edinburgh, UK, acting as the buying organisation. The contract titled "Patient Advice and Support Service for NHS Scotland" focuses on the services industry category and covers all entities under the National Health Service (Scotland) Act 1978, primarily within the UKM region. The procurement process has reached the award and contract update stages, with Citizens Advice Scotland being awarded the contract. The contract’s active period spans from 1st December 2025 to 31st May 2026, with a total value of £4,374,628 GBP. The procurement method employed is an open procedure, reflecting transparency and broad accessibility. This tender offers significant opportunities for businesses in the healthcare service sector, particularly those specialising in patient support and advisory services. As the contract requires the provision of independent, confidential assistance to patients and the public across Scotland, organisations with expertise in coordinating large-scale service delivery, feedback management, and advisory support are well-suited to compete. SMEs with strengths in innovative service solutions stand to benefit, as the award criteria favoured service provision improvements and innovation alongside price. The engagement is supported by funding from the Scottish Government and aligns with public procurement regulations, offering a platform for sustained business growth in a high-impact sector. ## Notice Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5). ### Lot Information Lot 1 The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over a 6-month period. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549098 | | Notice type | OJEU - F20 - Modification Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Feb 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 12 Dec 2022 | | Contract period | 1 Dec 2025 - 31 May 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £4,374,628 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NSS NATIONAL PROCUREMENT | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CITIZENS ADVICE SCOTLAND | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312310 - Guidance services ## Release History - 9 Feb 2026 at 00:00 - AwardUpdate - OJEU - F20 - Modification Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549098 - 19 Dec 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC467210 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC467210 Patient Advice and Support Service for NHS Scotland - Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5). - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549098 Patient Advice and Support Service for NHS Scotland ## Notice URLs - http:// - http://www.nss.nhs.scot/browse/procurement-and-logistics - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000716923 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000716923. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000716923.json.