---
title: "Contact Centre Telephony Services"
ocid: "ocds-r6ebe6-0000717403"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000717403"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000717403.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000717403.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2022-12-20"
---

# Contact Centre Telephony Services

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000717403

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000717403)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000717403.json)

## Summary

The North Ayrshire Council in the UK has awarded a contract for Contact Centre Telephony Services to Netcall Technology Limited. The procurement process was initiated through a tender and followed an open procedure. The contract, valued at £264,960.00 GBP, was signed on 23rd November 2022. This opportunity falls under the services category and was procured using the Crown Commercial Services G-Cloud 12 Framework Lot 2.

This tender for Contact Centre Telephony Services presents a business growth opportunity for companies specialised in cloud software services. The procurement stage has reached the award phase, offering insights into successful bidding strategies. Businesses with expertise in providing telephony services to government bodies, particularly regional or local authorities, would be well-suited to compete for similar contracts in the future.

## Notice

Contact Centre Telephony Services issued as a direct award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12) Lot 2 - Cloud Software.

### Lot Information

Lot 1

Contact Centre Telephony Services issued as a direct award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12) Lot 2 - Cloud Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC467276 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £264,960 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212517 - IT software development services

## Release History

- 20 Dec 2022 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC467276

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC467276
  Contact Centre Telephony Services - Contact Centre Telephony Services issued as a direct award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12) Lot 2 - Cloud Software.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000717403

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000717403. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000717403.json.