---
title: "Membership Recruitment & Promotion of Products"
ocid: "ocds-r6ebe6-0000718030"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000718030"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000718030.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000718030.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2023-03-06"
---

# Membership Recruitment & Promotion of Products

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000718030

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## Summary

Historic Environment Scotland is seeking a highly experienced team for a contract titled "Membership Recruitment & Promotion of Products". The work will focus on selling memberships, admissions products, and soliciting donations with a strong emphasis on effective communication and customer engagement. The primary location for this contract is Stirling Castle, where a significant number of visitors are expected during the peak season. The procurement method is an open procedure, and the contract covers the peak season from April to late October. The key deadlines include the tender period ending on 13th February 2023 and the bid opening scheduled for the same date. This opportunity falls under the services main procurement category.

This tender by Historic Environment Scotland presents an opportunity for businesses skilled in sales and marketing, particularly those with experience in tourism-related services. Successful bidders must demonstrate a track record in international sales environments and the ability to adapt to fluctuating visitor numbers. The contract period is set to begin on 3rd April 2023 and will run until 31st March 2025 with a possible extension for a further two years. Businesses offering creative approaches to public engagement and who can meet stringent quality and pricing criteria are well-suited to compete in this tender. The procurement process involves electronic submission methods, and interested businesses should be prepared to provide evidence of financial standing and relevant qualifications as part of the selection criteria.

## Notice

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October.

### Lot Information

Lot 1

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October. The supplier must adopt a flexible approach and be able to come up with creative and effective techniques for approaching the public. The supplier will need to be able to provide sufficient team members., HES anticipates that the staffing commitment will need to flex as anticipated numbers change throughout the season (extra locations/events, busy periods such weekends and school holidays). As a rough guide, HES anticipates 1 or 2 members of staff per day at Stirling Castle depending on the day of the week or time of year. If the supplier feels they can increase sales to a level to deliver ROI by having more staff, this should be highlighted in the tender response. The supplier will be expected to meet HES's internal scoring standards for VSQA and Mystery visits. Details of this will be discussed with the successful supplier upon appointment. There will be a requirement for the team to be on site for staff training before any selling days commence. Due to the team working on HES sites and having access to the till systems the following training courses will need to be completed, these will be provided by HES - - Information Security Awareness (e-learning) - Data Protection Essentials (e-learning) - Introduction to Safeguarding (e-learning) - Counter Terrorism Awareness (e-learning) - PCI DSS (on site training by site management team) We anticipate this to be at least one full day of on site training, and the dates will be agreed with the successful supplier. The supplier is responsible for all issues relating to management of their staff on site.

Renewal: After the initial 2 year contract period, there will be an option to extend the contract by a further 2 years which will be reviewed annually.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472869 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2023 |
| Submission deadline | 13 Feb 2023 |
| Future notice date | Not specified |
| Award date | 6 Mar 2023 |
| Contract period | 3 Apr 2023 - 31 Mar 2025 |
| Recurrence | After the initial 2 year contract period, there will be an option to extend by a further 2 year so any further notices would be published in 2027. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £41,720 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPLETE WORKS (BOO CONSULTANCY |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98100000 - Membership organisation services

## Release History

- 6 Mar 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472869
- 11 Jan 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN468353

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=8
  11th January 2023 - Document 8 - Information Security Agreement - to be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=9
  11th January 2023 - Document 9 - HES Supplier Privacy Notice - for information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=1
  11th January 2023 - Document 1- ITT - for information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=2
  11th January 2023 - Document 2 - Specification - For information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=3
  11th January 2023 - Document 3 - Quality Schedule - to be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=4
  11th January 2023 - Document 4 - Pricing Schedule - to be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=5
  11th January 2023 - Document 5 - T&Cs - for information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=6
  11th January 2023 - Document 6 - Self-Certification Russian Links - to be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN468353&idx=7
  11th January 2023 - Document 7 - Prompt Payment Form - to be completed
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN468353
  Membership Recruitment & Promotion of Products - Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472869
  Membership Recruitment & Promotion of Products - Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October.

## Notice URLs

- http://
- http://historicenvironment.scot
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000718030

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000718030. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000718030.json.