--- title: "Strategic Partner supporting the Digital Transformation Strategy and Infrastructure Refresh." ocid: "ocds-r6ebe6-0000722397" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000722397" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000722397.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000722397.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "NHS 24" published: "2023-02-13" --- # Strategic Partner supporting the Digital Transformation Strategy and Infrastructure Refresh. Buyer: NHS 24 Current stage: Planning OCID: ocds-r6ebe6-0000722397 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000722397) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000722397.json) ## Summary The procurement process is currently at the planning stage, initiated by NHS 24, a central purchasing body in the Health sector based in Glasgow, UK. The organisation is seeking a Strategic Partner to support the Digital Transformation Strategy and Infrastructure Refresh. The planned procurement value is £1,000,000 GBP with the main procurement category being services. The tender is expected to lead to opportunities for businesses that have extensive experience in technology infrastructure refreshes, contact centre operations, digital offerings development, and programme management. The tender by NHS 24 for a Strategic Partner presents a significant business opportunity for companies with expertise in technology infrastructure, contact centre operations, and digital offerings development. The procurement aims to enhance NHS 24's current digital services through a strategic partnership that can provide the necessary expertise to drive the Digital Transformation Strategy and Infrastructure Refresh. Businesses with a track record in managing complex projects, delivering quality services under time and budget constraints, and facilitating knowledge transfer will be well-suited to compete for this tender. ## Notice This is a PIN notice to engage the market for potential interested parties; The procurement of strategic partner to support the delivery of the Digital Transformation Strategy and Infrastructure Refresh for NHS 24. ### Lot Information Lot 1 NHS 24 provides national telephony and digital based services to support patient care in Scotland. This includes the 111 service which is available 24 hours a day, 7 days a week and provides urgent care advice and mental health support day or night. NHS 24 also provides NHS Inform allowing a multi-channel, digital approach. Digital technology sits at the heart of current and future service provision for NHS 24 and this contract will need to develop it further. The reliance on NHS 24's technical and digital infrastructure to deliver our services has, in recent times, been further increased through the recognition of the role NHS 24 has played in effectively managing COVID-19 across all our delivery channels. NHS 24 currently has application and infrastructure support contracts with 2 technology partners that end in Autumn 2025. Our aim is to have a refreshed infrastructure platform operational by that date. The current scope of requirements of the procurement are: 1. Strategic Partner with extensive experience of technology infrastructure refreshes. 2. Demonstrable and extensive contact centre experience and able to bring latest thinking and approach to delivering our service. 3. Extensive experience of developing digital offerings and an omnichannel approach. 4. A Programme Director to sit on and integrate with the Executive Management Team, acting as a critical friend and driving the delivery of the programme. 5. Provide a flexible team to support the delivery of the digital transformation, scaling up and down as required to support the different stages of the work through to implementation. 6. Supply technical project / programme manager resources to act as subject matter experts who are able to challenge assumptions. 7. Following the hybrid working model an onsite presence would be required for key meetings, committees and the monthly Board meeting. 8. The skills and approach to ensure a successful knowledge transfer 9. Demonstrable experience of leading the design and delivery of multiple projects across a range of multi-disciplinary teams with a track record of providing quality services where strict time, cost and quality pressures must be met. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB471035 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Feb 2023 | | Submission deadline | Not specified | | Future notice date | 13 Feb 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS 24 | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G52 4RU | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Cardonald | | Westminster constituency | Paisley and Renfrewshire North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services ### Codes - 71311300 - Infrastructure works consultancy services ## Release History - 13 Feb 2023 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB471035 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB471035 Strategic Partner supporting the Digital Transformation Strategy and Infrastructure Refresh. - This is a PIN notice to engage the market for potential interested parties; The procurement of strategic partner to support the delivery of the Digital Transformation Strategy and Infrastructure Refresh for NHS 24. ## Notice URLs - http:// - http://www.nhs24.com - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=722397 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000722397 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000722397. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000722397.json.