---
title: "Historic Environment Scotland App SLA"
ocid: "ocds-r6ebe6-0000723202"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000723202"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000723202.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000723202.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2023-04-11"
---

# Historic Environment Scotland App SLA

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000723202

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## Summary

The Historic Environment Scotland is awarding a contract for ongoing maintenance, support, and hosting of the Historic Environment Scotland App. The tender title is "Historic Environment Scotland App SLA". The procurement falls under the services category, with the procurement method being an open procedure. The procurement stage is currently active, and bids were accepted electronically. The contract was signed on 11th April 2023, with the value amounting to £19,000 in GBP. The contract covers services for the app, requiring maintenance, support, and hosting.

This tender by Historic Environment Scotland presents an opportunity for businesses to bid for providing services related to app maintenance, support, and hosting. The procurement is particularly relevant for businesses in the technology sector with expertise in app development, hosting, and maintenance services. Businesses with experience in working with public sector mobile applications and meeting accessibility regulations could find this tender well-suited for their offering. The contract period includes a possible extension option beyond the initial two years, offering long-term potential for successful suppliers.

## Notice

Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members.

### Lot Information

Lot 1

Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members. The successful supplier will also be required to provide additional services such as analytics and adhoc development as and when required. The successful supplier must ahere to app store guidelines and the Support License Agreement should include: - Bugs and priority fixes - Site/App errors - Client application faults - Ad hoc training requirements by telephone - Assistance to users - Security, maintenance and updates - Plugin feature updates - App Accessibility The current app system includes: - Native iOS and Android App - SWIFT - KOTLIN - Content management system (CMS) - Hosted AWS environment - PHP, SQL, System Permission Secured - API's - social feed/s and sharing, membership, itineraries - Integration of Google maps - Full accessibility audit and conformation to Cabinet Office standards - Location aware SERVICE REQUIREMENTS Content Management The successful supplier will be required to host, support and maintain the app securely in the current format. APIs There are several existing and future APIs which will need to be considered as part of the project. Existing APIs include Twitter, Membership and also itineraries. Analytics Report on number users engaging with the app and how long they use it for. App Accessibility Under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, all public sector mobile applications must meet Web Content Accessibility Guidelines (WCAG 2.1 AA Standards). The successful supplier will ensure these are met throughout the contract period. GDPR Compliance The app will require cookie banners, appropriately set for users to manage preferences for marketing and performance cookies. Currently there is a function where users can sign up to the Historic Scotland newsletter. Data is stored within the app and deleted once downloaded and added to the Historic Scotland CRM system. SUPPORT DEFINITION App support is reactive - something has stopped working and needs fixing or systems usage guidance is required. This is provided by developers and project managers to cover problem and/or issue resolution to a delivered solution. CMS application support should initially be covered during the contract period. The contracted supplier will be responsible for applying software security patches to the core CMS application as required. Any changed must be logged and agreed by HES before any work is carried out. The supplier must apply any patches that are requested by HES to meet necessary regulations or accreditation. An out-of-hours contact should be provided in case of an emergency. MAINTENANCE DEFINITION App Maintenance covers additional design, development, or marketing work to the delivered solution, where the scope of that work is not large enough to merit a fully specified separate project or change request. Examples of work covered by maintenance include: - Proactive requests to effect modifications and enhancements to the function or structure of the app. - Assistance with content changes, image processing and design updates. - Updating and/or adding new small-scale features and functionality. - Technical advice and research. - Digital marketing advice, Google Analytics, SEO and social media optimisation. HOSTING The successful supplier will host the HES app in a location that meets industry standards. The successful supplier will carry out all the necessary maintenance work e.g network monitoring to minimise the effect of service disruptions, security management, data back up and restore. Business Continuity and Disaster Recovery is mandatory and successful suppliers should provide details of how this will be achieved throughout the duration of the contract.

Renewal: After the initial 2 year contract period, there will be option to extend the contract for up to a further one year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475880 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2023 |
| Submission deadline | 22 Mar 2023 |
| Future notice date | Not specified |
| Award date | 11 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £19,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PING ONLINE COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72416000 - Application service providers

## Release History

- 11 Apr 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475880
- 20 Feb 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB471651

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=1
  20th February 2023 - Document 1 - ITT - For Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=2
  20th February 2023 - Document 2 - Specification - For information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=3
  20th February 2023 - Document 3 - Quality Schedule - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=4
  20th February 2023 - Document 4 - Pricing Schedule - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=5
  20th February 2023 - Document 5 - T&Cs - For information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=6
  20th February 2023 - Document 6 - Self Declaration Russian links - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=7
  20th February 2023 - Document 7 - Prompt Payment Form - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=8
  20th February 2023 - Document 8 - HES Suppliers Privacy Notice - For information
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB471651
  Historic Environment Scotland App SLA - Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475880
  Historic Environment Scotland App SLA - Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members.

## Notice URLs

- http://
- http://historicenvironment.scot
- http://www.publiccontractsscotland.go.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000723202

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000723202. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000723202.json.