---
title: "Provision of Library Content Management System with integrated Live Chat and FAQS"
ocid: "ocds-r6ebe6-0000724524"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000724524"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000724524.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000724524.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "UNIVERSITY OF THE HIGHLANDS AND ISLANDS"
published: "2023-03-02"
---

# Provision of Library Content Management System with integrated Live Chat and FAQS

Buyer: UNIVERSITY OF THE HIGHLANDS AND ISLANDS  
Current stage: Planning  
OCID: ocds-r6ebe6-0000724524

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000724524.json)

## Summary

The University of the Highlands and Islands, located in Inverness, UK, is planning a tender for the provision of a Library Content Management System with integrated Live Chat and FAQS. The procurement process is at the planning stage with a futureNoticeDate set for 6th June 2023. The industry category for this tender is Education.

This tender presents an opportunity for businesses in the technology sector, specifically those offering content management solutions with live chat and FAQ functionalities, to compete for supplying their services to the University. Companies specialising in educational technology and software development would be well-suited to participate in this tender to potentially expand their business through a collaboration with the University of the Highlands and Islands.

## Notice

The University of the Highlands and Islands currently utilises the SpringShare Content Management System - LibGuides, with the LibAnswers Live Chat function integrated into the Content Management System. To ensure compliance with the Procurement Policy of the University and Procurement Legislation, UHI wish to understand the alternatives which are available, to inform a future procurement process.

### Lot Information

Lot 1

The University, on behalf of its academic partners, has a requirement for a content management system, which has an integrated live chat and FAQS functionality. The University wish to understand the capabilities which are available in the marketplace.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472626 |
| Notice type | PCS Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | 6 Jun 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF THE HIGHLANDS AND ISLANDS |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5SQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48160000 - Library software package
- 48783000 - Content management software package
- 72212783 - Content management software development services

## Release History

- 2 Mar 2023 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472626

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR472626&idx=1
  23rd May 2023 - Statement of Requirements
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472626
  Provision of Library Content Management System with integrated Live Chat and FAQS - The University of the Highlands and Islands currently utilises the SpringShare Content Management System - LibGuides, with the LibAnswers Live Chat function integrated into the Content Management System. To ensure compliance with the Procurement Policy of the University and Procurement Legislation, UHI wish to understand the alternatives which are available, to inform a future procurement process.

## Notice URLs

- http://
- http://www.uhi.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000724524
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=724524

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000724524. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000724524.json.