---
title: "RoS CSAT Telephone Survey (Market Research)"
ocid: "ocds-r6ebe6-0000724597"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000724597"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000724597.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000724597.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "REGISTERS OF SCOTLAND"
published: "2023-03-03"
---

# RoS CSAT Telephone Survey (Market Research)

Buyer: REGISTERS OF SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000724597

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000724597.json)

## Summary

The Registers of Scotland recently awarded a contract for the RoS CSAT Telephone Survey (Market Research) to Progressive Partnership through a Direct Award procedure without prior publication of a call for competition. The procurement process was initiated as a tender with a value of GBP 11,550.00 before VAT. The contract was signed on 31st January 2023, and the service delivery location is Meadowbank House, 153 London Road, Edinburgh. This opportunity falls under the services category and the procurement process is now complete.

This contract by Registers of Scotland presents business growth opportunities for companies offering market research services in the Edinburgh area. The Direct Award procedure without competition allows for quick engagement with the buyer, exploiting existing relationships or expertise. Businesses with a track record of customer satisfaction research and a focus on services tailored to specific customer segments are well-suited to compete. The contract signing date indicates an active project timeline and immediate service delivery requirements, making timely readiness a key success factor for interested firms.

## Notice

Registers of Scotland (RoS) are keen to continue to conduct research with its top 100 customers. The aim of the research is to measure satisfaction with the service received.

### Procurement Information

As per SG Market Research Framework guidelines the provider who is identified as the most advantageous tender can be approached and awarded the Direct Award if the value of the requirement is under 20k. However, in this instance RoS awarded the Direct Award to the 2nd supplier on the framework "Progressive Partnership" as the first ranked supplier declined. The cost to RoS is GBP 11,550.00 before VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472688 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jan 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £11,550 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REGISTERS OF SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 7AU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Craigentinny/Duddingston |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROGRESSIVE PARTNERSHIP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 3 Mar 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472688

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR472688
  RoS CSAT Telephone Survey (Market Research) - Registers of Scotland (RoS) are keen to continue to conduct research with its top 100 customers. The aim of the research is to measure satisfaction with the service received.

## Notice URLs

- http://
- http://www.ros.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000724597
- https://www.progressivepartnership.co.uk/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000724597. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000724597.json.