---
title: "Provision of Support and Maintenance of Contact Relationship Management System"
ocid: "ocds-r6ebe6-0000727419"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000727419"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000727419.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000727419.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2023-03-28"
---

# Provision of Support and Maintenance of Contact Relationship Management System

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000727419

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000727419)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000727419.json)

## Summary

The Scottish Police Authority has awarded a contract for the provision of Support and Maintenance of a Contact Relationship Management System. This was done through a limited procurement method using an award procedure without prior publication of a call for competition. The contract value amounts to 598,897 GBP and was signed on 28th March 2023. The procurement falls under the services category within the industry of public order and safety. The buying organisation is located in Glasgow, UK.

This tender offers business growth opportunities for firms with expertise in software solutions and maintenance services. Small and medium-sized enterprises (SMEs) should take note that only one bid was received for this contract, indicating potential for competition. Businesses with experience in providing technical support and maintenance services to public sector bodies may find this tender particularly suitable due to the specific procurement method adopted by the Scottish Police Authority.

## Notice

Renewal of Support and Maintenance on currently owned Perpetual Licences.

### Lot Information

Lot 1

Negotiated Procedure without prior publication (Non-Competitive Action) award procedure, under Regulation 33(1) (b) (ii) of the Public Contracts (Scotland) Regulations 2015

Options: Total Contract value includes optional extension periods available to the Authority. Contract shall be a two year initial term with option to extend for one further 12 month period.

### Procurement Information

It is considered that the award of the contract in the circumstances detailed in this paper is consistent with Regulation 33 (1) (b) (ii) of the Public Contracts (Scotland) Regulations 2015, which allows the contracting authority to award a contract without a competitive process when for technical reasons a public contract may be awarded only to a particular economic operator

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR474825 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £598,897 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267000 - Software maintenance and repair services

## Release History

- 28 Mar 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR474825

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR474825
  Provision of Support and Maintenance of Contact Relationship Management System - Renewal of Support and Maintenance on currently owned Perpetual Licences.

## Notice URLs

- http://
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000727419

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000727419. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000727419.json.