--- title: "Engagement (Business to Business) CRM Systems and Associated Services" ocid: "ocds-r6ebe6-0000727474" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000727474" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000727474.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000727474.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "APUC" published: "2023-03-31" --- # Engagement (Business to Business) CRM Systems and Associated Services Buyer: APUC Current stage: Tender OCID: ocds-r6ebe6-0000727474 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000727474) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000727474.json) ## Summary The procurement process by APUC seeks contractors for Engagement (Business to Business) CRM Systems and Associated Services through an open procedure. The tender, titled "Engagement (Business to Business) CRM Systems and Associated Services," is valued at £20,000,000 GBP. Buyers include APUC, with the tender period ending on May 11, 2023, and the bid opening on the same day. The location for delivery is various within the UK, with the main procurement category being services. The buyer aims for a framework agreement accessible to UK Higher and Further Education institutions. This tender offers business growth opportunities for contractors experienced in providing CRM systems and associated services to UK universities and colleges. The procurement stage is active, with a focus on quality and price criteria for award consideration. Successful vendors must demonstrate relevant experience, financial standing, and technical capabilities. Furthermore, community benefits such as training opportunities and potential investments in local communities are highlighted. Interested businesses should prepare to submit required documentation before the closing date to compete effectively in this procurement process. ## Notice The Authority is seeking Contractor(s) for the supply of Engagement (Business to Business) CRM Systems and Associated Services to form a framework agreement, accessible to the UK Higher and Further Education institutions. APUC will tender utilising a vanguard institution. The requirements will reflect at University of Aberdeen, who may award on the basis of this Framework Agreement. ### Lot Information Lot 1 APUC is seeking to appoint contractors to a Framework Agreement to provide Engagement (Business to Business) CRM Systems on behalf of the UK Universities and colleges. Potential Services include but are not limited to: system implementation; migration support; support and maintenance; hosting, renewal of contracts and configuration and development if required by Institutions. This framework agreement is available to participation from Full and Associate Members and future members within the UK higher education regional purchasing consortia as follows: Advanced Procurement for Universities and Colleges (APUC Ltd) and associated members. http://http://apuc-scot.ac.uk/#!/members Southern Universities Purchasing Consortium (SUPC); https://www.supc.ac.uk/about-us/our-members/ourmembers London Universities Purchasing Consortium(LUPC); https://www.lupc.ac.uk/memberlist North Eastern Universities Purchasing Consortium (NEUPC); https://www.neupc.ac.uk/our-members North Western Universities Purchasing Consortium (NWUPC); https://www.nwupc.ac.uk/ourmembers Higher Education Purchasing Consortium Wales (HEPCW) https://www.hepcw.ac.uk/members/ The requirements of University of Aberdeen will be used to set of and evaluate this Framework Agreement. As a Vanguard Institution, University of Aberdeen will be entitled to award in whole or in part, or not to award at all, as a result of this framework agreement.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. Renewal: The Authority reserves the right to extend the Framework Agreement for a further two periods of 12 months, subject to satisfactory performance and continued requirements. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475260 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Mar 2023 | | Submission deadline | 11 May 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000,000 | | Lots value | £20,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | APUC | | Locality | STIRLING | | Post town | Falkirk and Stirling | | Postcode | FK8 2DZ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM02 Perth and Kinross, and Stirling | | Local authority | Stirling | | Electoral ward | Stirling East | | Westminster constituency | Stirling and Strathallan | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 31 Mar 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475260 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475260 Engagement (Business to Business) CRM Systems and Associated Services - The Authority is seeking Contractor(s) for the supply of Engagement (Business to Business) CRM Systems and Associated Services to form a framework agreement, accessible to the UK Higher and Further Education institutions. APUC will tender utilising a vanguard institution. The requirements will reflect at University of Aberdeen, who may award on the basis of this Framework Agreement. ## Notice URLs - http://http://apuc-scot.ac.uk/#!/members - http://ucsp.ac.uk/ - http://www.apuc-scot.ac.uk - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000727474 - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.hepcw.ac.uk/members/ - https://www.lupc.ac.uk/memberlist - https://www.neupc.ac.uk/our-members - https://www.nwupc.ac.uk/ourmembers - https://www.publictendersscotland.publiccontractsscotland.gov.uk - https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court - https://www.supc.ac.uk/about-us/our-members/ourmembers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000727474. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000727474.json.