---
title: "Technologies for Independent Living: Telecare, Telehealth Framework"
ocid: "ocds-r6ebe6-0000727911"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000727911"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000727911.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000727911.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PROCUREMENT FOR HOUSING LTD (T/A PFH SCOTLAND)"
published: "2023-08-18"
---

# Technologies for Independent Living: Telecare, Telehealth Framework

Buyer: PROCUREMENT FOR HOUSING LTD (T/A PFH SCOTLAND)  
Current stage: Award  
OCID: ocds-r6ebe6-0000727911

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## Summary

The Procurement for Housing Ltd (t/a PfH Scotland) has awarded a contract for Technologies for Independent Living: Telecare, Telehealth Framework. The buying organisation is a national procurement consortium focused on social housing, seeking suppliers to form a framework agreement for an initial period of three years. The process has reached the award stage with key suppliers being awarded contracts for specific lots.

This tender presents opportunities for suppliers in the Telecare and Telehealth Solutions industry. Businesses offering telecare equipment, telehealth solutions, monitoring services, software, and cloud-based services are well-suited to compete. The procurement process encompasses a range of product categories with the awarded contracts covering various services related to independent living technologies. Interested suppliers should consider the estimated total Lot values and the scope of the agreement to align their offerings with the requirements.

## Notice

Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 75% of UK' social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under Regulation 2 of the Public Contracts Regulations 2015 ("PCR 2015") and a central purchasing body under regulation 37 PCR 2015. Please refer to www.pfh.co.uk for additional information. PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector. PfH is seeking professional and experienced suppliers to form a framework agreement for Technologies for Independent Living: Telecare, Telehealth Solutions. The Framework Agreement will be for an initial period of three (3) years with an option to extend for a further twelve (12) months. The scope of the agreement covers multiple product categories which includes a core list of Telecare and Telehealth equipment and solutions including but not limited to; telecare equipment and associated services, telehealth solutions, telecare monitoring services and solutions, call monitoring and data applications, software and cloud based services and integrated managed services. Bidders should note that the estimated total Lot values provided within Document 1 - Invitation to Tender and in the Contract Notice, represent the estimated maximum spend ranges for each Lot. However, Tenderers should note that we expect the total value of the Framework Agreement across all lots to be less than that total sum, as it is unknown which contracting route will be selected by PfH Members.

### Lot Information

Telecare: Equipment, and Associated Services

Lot 1 will provide members a full range of telecare solutions, including but not limited to; the supply of equipment related to call centre, Warden call, telecare, technology and telephony solutions together with associated services, including but not limited to; Installation, design, servicing, repairs, maintenance, advisory and consultancy services, project and asset management. PfH anticipates awarding places Lot 1 to six suppliers, but reserves the right to award a greater or fewer number of places depending on the bids received.

Renewal: The Framework is for an initial period of three years with the option to extend for a further year.

Telehealth Solutions

Lot 2 will provide members a full range of telehealth solutions, including but not limited to; telehealth and remote patient monitoring and software solutions, technology and telephony equipment and solutions, supply of equipment and provision of repairs, service, maintenance and associated services. PfH anticipates awarding places on Lot 2 to five suppliers, however, reserve the right to award places to a greater or fewer number of suppliers depending on the bids received.

Renewal: The Framework Agreement is for an initial period of three years with the option to extend for a further year.

Monitoring Services and Solutions

Lot 3 will provide members a full range of monitoring solutions, including but not limited to; the provision of call monitoring from a range of devices or sensors, including but not limited to dispersed alarms, telecare/telehealth devices, door entry and access control systems, fire alarms, intruder alarms, lifts and group living schemes. Additionally, this lots allows for the provision of equipment supply in relation to call monitoring services together with technology and telephony based solutions. PfH anticipates awarding places on Lot 3 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received,

Renewal: The framework is for an initial period of three years with the option to extend for a further year.

Monitoring and Data Applications, Software and Cloud Based Services

Lot 5 offers members the opportunity to call off requirements for the provision of call monitoring and data applications, software and cloud based services and solutions relating to both telecare and telehealth or a combination of both services. PfH anticipates awarding places on lot 3 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received.

Renewal: The framework is for an initial period of three years with the option to extend for a further year.

Telecare Equipment and Monitoring Services

Lot 4 offers members the opportunity to call off requirements for services spanning both Lot 1 and 3,enabling both the member and supplier to develop and implement a total telecare solution under the remit of a single Supplier. PfH anticipates awarding places on Lot 4 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received. Bidders should note that to apply for Lot 4 they must also have applied for Lots 1 and 3.

Renewal: The framework is for an initial period of three years with the option to extend for a further year.

Integrated Managed Services

Lot 6 offers members the opportunity to call off requirements for managed services for the design, implementation, benefits realisation and continuous improvement of integrated telecare and telehealth products and services. A managed service must have as its core objective the provision of products and services relating to telecare or telehealth and operate to integrate multiple services and agencies (e.g. housing, local authorities, the health service, voluntary and community organisations etc). PfH anticipates awarding places on Lot 6 to three suppliers but reserves the right to award a greater or fewer number of places depending on the bids received. Bidders should note that to apply for Lot 6 they must also have applied for Lots 1 and 3.

Renewal: The framework is for an initial period of three years with the option to extend for a further year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG486380 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2023 |
| Submission deadline | 5 May 2023 |
| Future notice date | Not specified |
| Award date | 1 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000,000 |
| Lots value | £80,000,000 |
| Awards value | Not specified |
| Contracts value | £55,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PROCUREMENT FOR HOUSING LTD (T/A PFH SCOTLAND) |
| Locality | STIRLING |
| Post town | Falkirk and Stirling |
| Postcode | FK9 4TU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Stirling |
| Electoral ward | Stirling North |
| Westminster constituency | Stirling and Strathallan |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 9 |
| Supplier names | APPELLO CARELINE; APPELLO SMART LIVING SOLUTIONS; ASTRALINE (TEC; CHIPTECH INTERNATIONAL; CHUBB SYSTEMS; DORO CARE (UK) LTD T/A CAREIUM; LEGRAND ELECTRIC; PROGRESS HOUSING GROUP; TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 45 - Construction work
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 30200000 - Computer equipment and supplies
- 30213000 - Personal computers
- 30213200 - Tablet computer
- 30230000 - Computer-related equipment
- 30237200 - Computer accessories
- 31625200 - Fire-alarm systems
- 31712112 - SIM cards
- 32230000 - Radio transmission apparatus with reception apparatus
- 32234000 - Closed-circuit television cameras
- 32235000 - Closed-circuit surveillance system
- 32250000 - Mobile telephones
- 32252000 - GSM telephones
- 32252110 - Hands-free mobile telephones (wireless)
- 32260000 - Data-transmission equipment
- 32400000 - Networks
- 32410000 - Local area network
- 32412000 - Communications network
- 32412100 - Telecommunications network
- 32412110 - Internet network
- 32413000 - Integrated network
- 32424000 - Network infrastructure
- 32430000 - Wide area network
- 32500000 - Telecommunications equipment and supplies
- 32510000 - Wireless telecommunications system
- 32583000 - Data and voice media
- 33100000 - Medical equipments
- 33123210 - Cardiac-monitoring devices
- 33140000 - Medical consumables
- 33190000 - Miscellaneous medical devices and products
- 33195000 - Patient-monitoring system
- 33197000 - Medical computer equipment
- 35113000 - Safety equipment
- 35120000 - Surveillance and security systems and devices
- 35121000 - Security equipment
- 35121700 - Alarm systems
- 45233292 - Installation of safety equipment
- 45314000 - Installation of telecommunications equipment
- 48000000 - Software package and information systems
- 48180000 - Medical software package
- 48211000 - Platform interconnectivity software package
- 48213000 - Operating system enhancement software package
- 48218000 - License management software package
- 48219100 - Gateway software package
- 48219700 - Communications server software package
- 48222000 - Web server software package
- 48314000 - Voice recognition software package
- 48730000 - Security software package
- 48800000 - Information systems and servers
- 48820000 - Servers
- 48821000 - Network servers
- 48822000 - Computer servers
- 48823000 - File servers
- 48824000 - Printer servers
- 48825000 - Web servers
- 50000000 - Repair and maintenance services
- 50116100 - Electrical-system repair services
- 50312000 - Maintenance and repair of computer equipment
- 50312600 - Maintenance and repair of information technology equipment
- 50333100 - Repair and maintenance services of radio transmitters
- 50610000 - Repair and maintenance services of security equipment
- 51300000 - Installation services of communications equipment
- 51700000 - Installation services of fire protection equipment
- 64212000 - Mobile-telephone services
- 71243000 - Draft plans (systems and integration)
- 71317200 - Health and safety services
- 71317210 - Health and safety consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72210000 - Programming services of packaged software products
- 72211000 - Programming services of systems and user software
- 72212218 - License management software development services
- 72212222 - Web server software development services
- 72212730 - Security software development services
- 72212731 - File security software development services
- 72212732 - Data security software development services
- 72212781 - System management software development services
- 72212982 - Configuration management software development services
- 72220000 - Systems and technical consultancy services
- 72221000 - Business analysis consultancy services
- 72224000 - Project management consultancy services
- 72224100 - System implementation planning services
- 72227000 - Software integration consultancy services
- 72228000 - Hardware integration consultancy services
- 72246000 - Systems consultancy services
- 72317000 - Data storage services
- 72422000 - Internet or intranet server application development services
- 72720000 - Wide area network services
- 73431000 - Test and evaluation of security equipment
- 75122000 - Administrative healthcare services
- 79400000 - Business and management consultancy and related services
- 79417000 - Safety consultancy services
- 79420000 - Management-related services
- 79511000 - Telephone operator services
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services
- 80330000 - Safety education services
- 80550000 - Safety training services
- 85000000 - Health and social work services
- 85100000 - Health services
- 85140000 - Miscellaneous health services
- 85144000 - Residential health facilities services
- 85323000 - Community health services
- 98000000 - Other community, social and personal services

## Release History

- 18 Aug 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG486380
- 3 Apr 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475295

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475295
  Technologies for Independent Living: Telecare, Telehealth Framework - Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 75% of UK' social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under Regulation 2 of the Public Contracts Regulations 2015 ("PCR 2015") and a central purchasing body under regulation 37 PCR 2015. Please refer to www.pfh.co.uk for additional information. PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector. PfH is seeking professional and experienced suppliers to form a framework agreement for Technologies for Independent Living: Telecare, Telehealth Solutions. The Framework Agreement will be for an initial period of three (3) years with an option to extend for a further twelve (12) months. The scope of the agreement covers multiple product categories which includes a core list of Telecare and Telehealth equipment and solutions including but not limited to; telecare equipment and associated services, telehealth solutions, telecare monitoring services and solutions, call monitoring and data applications, software and cloud based services and integrated managed services. Bidders should note that the estimated total Lot values provided within Document 1 - Invitation to Tender and in the Contract Notice, represent the estimated maximum spend ranges for each Lot. However, Tenderers should note that we expect the total value of the Framework Agreement across all lots to be less than that total sum, as it is unknown which contracting route will be selected by PfH Members.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG486380
  Technologies for Independent Living: Telecare, Telehealth Framework - Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 75% of UK' social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under Regulation 2 of the Public Contracts Regulations 2015 ("PCR 2015") and a central purchasing body under regulation 37 PCR 2015. Please refer to www.pfh.co.uk for additional information. PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector. PfH is seeking professional and experienced suppliers to form a framework agreement for Technologies for Independent Living: Telecare, Telehealth Solutions. The Framework Agreement will be for an initial period of three (3) years with an option to extend for a further twelve (12) months. The scope of the agreement covers multiple product categories which includes a core list of Telecare and Telehealth equipment and solutions including but not limited to; telecare equipment and associated services, telehealth solutions, telecare monitoring services and solutions, call monitoring and data applications, software and cloud based services and integrated managed services. Bidders should note that the estimated total Lot values provided within Document 1 - Invitation to Tender and in the Contract Notice, represent the estimated maximum spend ranges for each Lot. However, Tenderers should note that we expect the total value of the Framework Agreement across all lots to be less than that total sum, as it is unknown which contracting route will be selected by PfH Members.

## Notice URLs

- http://
- http://procurementforhousing.co.uk/permissible-users/
- http://www.pfhscotland.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000727911
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk

## Provenance

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