--- title: "SPSO Design Services Contract" ocid: "ocds-r6ebe6-0000728016" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000728016" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000728016.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000728016.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "SCOTTISH PUBLIC SERVICES OMBUDSMAN" published: "2023-04-03" --- # SPSO Design Services Contract Buyer: SCOTTISH PUBLIC SERVICES OMBUDSMAN Current stage: Tender OCID: ocds-r6ebe6-0000728016 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000728016) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000728016.json) ## Summary The Scottish Public Services Ombudsman has initiated a tender process for the provision of design services through the "SPSO Design Services Contract." This opportunity, based in Edinburgh, falls under the industry category of general public services. The procurement stage is currently active, with a tender value of £7000 GBP. Interested parties must submit their tenders by April 28, 2023, with the bid opening scheduled for May 2, 2023. This tender by the Scottish Public Services Ombudsman presents a lucrative opportunity for businesses specializing in design services. The contract aims to create materials such as leaflets, guides, and annual reports for the SPSO. Companies well-versed in graphic design and content creation, particularly those with expertise in child-friendly communications and accessibility standards, are encouraged to participate. The contract period starts from June 12, 2023, and includes the provision for renewal for up to two years, offering long-term growth potential for successful bidders. ## Notice The Ombudsman is inviting tenders for the provision of design services (referred to as 'the Provider' throughout) with the responsibility for creating leaflets, guides, annual reports and other written materials for the SPSO. ### Lot Information Lot 1 The Ombudsman is inviting tenders for the provision of design services (referred to as 'the Provider' throughout) with the responsibility for creating leaflets, guides, annual reports and other written materials for the SPSO. The successful contract from this invitation to tender (ITT) will: commence on 12 June 2023 be provided by a single supplier meet the Living Wage standard The Ombudsman is inviting tenders for an initial period of twelve months, with the option to renew annually for a further 2 years. The Scottish Public Services Ombudsman is subject to Data protection legislation, and ATI legislation, with associated duties to protect personal data. Bidders must be aware of, and take account of, the confidentiality requirements of section 19 of the SPSO Act. A copy of section 19 is attached as an Annex. Background and scope The key external audiences for SPSO materials are members of the public and Scottish public authorities. The role requires working with the communications team to achieve our strategic objectives; in particular, ensuring our services are as accessible as they can be. The SPSO's remit has continually expanded since it was set up and has recently been funded by the Scottish Government to develop a child-friendly way for public bodies to handle complaints. More information on our work around this can found here: Child Friendly Complaints | SPSO. Whilst developing guidance for Scottish public services, we must also ensure our own materials are accessible to all, including children and young people. It is essential that the Provider ensures the SPSO is meeting its duties under legislation and is able to demonstrate a knowledge of the key principles and design of child-friendly communications. An up-to-date awareness of best practice in accessibility is required for this role. The Provider should be able to demonstrate flexibility and an understanding of the SPSO's role in order to make suggestions that will support the office in a changing environment, including suggesting new communication tools, as appropriate. Key deliverables The purpose of the contract will be to work with the SPSO communications team to professionally design materials from content supplied by the SPSO. This is likely to include design for the following, but not limited to: Information leaflets for service users Guidance brochures for public service organisations Annual Report and Financial Statements Strategic plan Posters and display materials Event materials such as programme, presentations and branded staging material Infographics, flowcharts (as part of reports or standalone) Animations or other audio visual content All publications must adhere to the SPSO brand guidelines, incorporating our existing logo, colour scheme and other design elements. Examples of current SPSO materials and content include: Information leaflets Annual Report How to complain about a public service in Scotland animation The Provider should demonstrate flexibility, imaginative thinking and innovation. Our communications must be people centred with our brand identity used in a creative, yet consistent way. Renewal: The Ombudsman is inviting tenders for an initial period of twelve months, with the option to renew annually for a further 2 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475298 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Apr 2023 | | Submission deadline | 28 Apr 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,000 | | Lots value | £5,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH PUBLIC SERVICES OMBUDSMAN | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH7 4NS | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Leith Walk | | Westminster constituency | Edinburgh North and Leith | | Delivery location | TLM75 City of Edinburgh | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79822500 - Graphic design services ## Release History - 3 Apr 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475298 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475298 SPSO Design Services Contract - The Ombudsman is inviting tenders for the provision of design services (referred to as 'the Provider' throughout) with the responsibility for creating leaflets, guides, annual reports and other written materials for the SPSO. ## Notice URLs - http:// - http://www.spso.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000728016 - https://www.spso.org.uk/news-and-media ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000728016. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000728016.json.