---
title: "Provision of Hotel Boking Services"
ocid: "ocds-r6ebe6-0000728427"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000728427"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000728427.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000728427.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF THE HIGHLANDS AND ISLANDS"
published: "2024-02-01"
---

# Provision of Hotel Boking Services

Buyer: UNIVERSITY OF THE HIGHLANDS AND ISLANDS  
Current stage: Award  
OCID: ocds-r6ebe6-0000728427

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## Summary

The University of the Highlands and Islands, located in Inverness, UK, has awarded a contract for the provision of Hotel Booking Services. The tender, with the title "Provision of Hotel Booking Services", falls under the Education industry category. The procurement process has reached the award stage, with a contract value of £273,462.05 GBP signed on 31st May 2023.

This tender presents an opportunity for businesses, particularly those in the services sector, to provide internet coverage and online booking services for the University. Companies capable of managing online booking services, updating rates, advertising promotions, and ensuring efficient guest communication would be well-suited to compete. The procurement method followed an open procedure, creating a transparent and competitive environment for interested suppliers to participate in the tender process.

## Notice

The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

### Lot Information

Lot 1

The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB497646 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2024 |
| Submission deadline | 8 May 2023 |
| Future notice date | Not specified |
| Award date | 31 May 2023 |
| Contract period | Not specified |
| Recurrence | 60 month |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £273,462 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF THE HIGHLANDS AND ISLANDS |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 3JH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness Millburn |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITY ROOM RENTALS |

## CPV Codes

### Divisions

- 55 - Hotel, restaurant and retail trade services
- 98 - Other community, social and personal services

### Codes

- 55100000 - Hotel services
- 55110000 - Hotel accommodation services
- 55130000 - Other hotel services
- 98341000 - Accommodation services

## Release History

- 1 Feb 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB497646
- 6 Apr 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475719

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=1
  6th April 2023 - UHI-RES-27043 - Provision of Hotel Booking Services ITT
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=2
  6th April 2023 - Appendix a - Form of Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=3
  6th April 2023 - Appendix B - Freedom of Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=4
  6th April 2023 - Appendix C - Terms & Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=5
  6th April 2023 - Appendix D - Supply Chain Code of Conduct
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=6
  6th April 2023 - Appendix E - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=7
  6th April 2023 - Appendix F - Technical Questionnaire
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=8
  6th April 2023 - Appendix G - GDRP Vendor Data Processor Assurance Assessment
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR475719&idx=9
  6th April 2023 - Appendix H - Cloud Risk Evaluation Questionnaire
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475719
  Provision of Hotel Boking Services - he Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB497646
  Provision of Hotel Boking Services - The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.uhi.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000728427

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000728427. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000728427.json.