---
title: "Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)"
ocid: "ocds-r6ebe6-0000729384"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000729384"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000729384.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000729384.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2023-04-17"
---

# Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000729384

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000729384)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000729384.json)

## Summary

The procurement process was conducted by The Common Services Agency, also known as NHS National Services Scotland, located in Edinburgh, UK. The tender titled "Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)" falls under the "Health" industry category. The procurement stage was an award, completed on 17th April 2023. The buyer's details can be found at http://www.nss.nhs.scot/browse/procurement-and-logistics.

This tender opportunity, awarded to ASCENSOS and Sitel UK Limited, presents a chance for businesses in the services sector to secure contracts and actively contribute to enhancing the NSS National Contact Centre operations. Companies specialising in call centre services and operational support are well-suited to compete for this opportunity. With a contract value of £8,000,000 signed on 3rd April 2023, this tender provides a significant opportunity for growth and expansion in the relevant service provision sector.

## Notice

Mini Competition for NSS National Contact Centre (NCC)

### Lot Information

Lot 1

The Common Services Agency (more commonly known as National Services Scotland) (NSS) are putting in place a call off from the Additional Call Centre Services Capacity Framework Agreement for the NSS National Contact Centre (NCC). Two suppliers are appointed to the call off contract with 50% of additional support requirements allocated to each supplier.

Options: 12 month award with option for additional 12 months extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR476361 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £8,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ASCENSOS; SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 17 Apr 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR476361

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR476361
  Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC) - Mini Competition for NSS National Contact Centre (NCC)

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000729384

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000729384. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000729384.json.