---
title: "Support and Maintenance of Verint EM Pro CRM System"
ocid: "ocds-r6ebe6-0000730596"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000730596"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000730596.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000730596.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2023-04-28"
---

# Support and Maintenance of Verint EM Pro CRM System

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000730596

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000730596)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000730596.json)

## Summary

The North Ayrshire Council has awarded a contract for the Support and Maintenance of Verint EM Pro CRM System. The procurement was a limited procedure without prior publication, aiming to maintain a legacy ICT system. The contract is valued at £72,120.36 GBP and was signed on April 1, 2023.

This procurement process can offer growth opportunities for businesses specializing in ICT support and maintenance services. Companies interested in providing services for legacy ICT systems may find this tender particularly suitable. The North Ayrshire Council, located in Irvine, UK, conducted this procurement, targeting firms with expertise in CRM system support and maintenance.

## Notice

Support and Maintenance of Verint EM Pro CRM System

### Lot Information

Lot 1

Support and Maintenance of Verint EM Pro CRM System

### Procurement Information

This is a legacy ICT system that only the incumbent supplier can support and maintain.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR477349 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £72,120 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERINT SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 28 Apr 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR477349

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR477349
  Support and Maintenance of Verint EM Pro CRM System - Support and Maintenance of Verint EM Pro CRM System

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000730596

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000730596. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000730596.json.