---
title: "Knowes Housing Association ICT Infrastructure and Support Services"
ocid: "ocds-r6ebe6-0000731192"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000731192"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000731192.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000731192.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "KNOWES HOUSING ASSOCIATION LTD."
published: "2023-08-04"
---

# Knowes Housing Association ICT Infrastructure and Support Services

Buyer: KNOWES HOUSING ASSOCIATION LTD.  
Current stage: Award  
OCID: ocds-r6ebe6-0000731192

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000731192.json)

## Summary

The Knowes Housing Association Ltd. has completed the procurement process for their ICT Infrastructure and Support Services. The tender, titled "Knowes Housing Association ICT Infrastructure and Support Services," falls under the "services" category and was managed by Knowes Housing Association Ltd. based in Clydebank, UKM82. The contract was awarded to Tecnica Ltd. for a value of £37,132.50 GBP, signed on 28th June 2023.

This tender presents a business growth opportunity for firms specializing in ICT infrastructure and support services. Companies offering services such as critical server coverage, system maintenance, hardware upgrades, cybersecurity solutions, and disaster recovery strategies are well-suited to compete. The procurement method used was an open procedure, providing a fair chance for businesses to bid for the contract and contribute to the ICT enhancement of Knowes Housing Association Ltd. over the upcoming years.

## Notice

Knowes Housing Association require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations.

### Lot Information

Lot 1

The following is a summary of the type of services which may be required under the contract: 1. Critical cover of our Servers 2. On-going maintenance of the Association's ICT systems and identification of potential faults. 3. Regular servicing to pre-empt any problems, applying patches, attending the Association's premises as necessary 4. Provide advice and recommendations on best practice, 5. Upgrade, procurement and configuration of the IT hardware which is usually done by planned system upgrades every 4 - 5 years. 6. Ad-hoc procurement of IT hardware as and when required. 7. Provide all round support services and act as a general systems administrator for creating new users, permissions, email access and general functions, 8. Ensure continuous access to internet and internal and external emails working efficiently 9. Maintain the system integrity against viruses and other attack; advise on and support the security of our infrastructure. 10. Support service agreement for infrastructure, server software, network, online and onsite support for servers, Exchange 365, Microsoft Intune MSM Management, desktops, laptops, thin clients and software, 11. Fully scoped project delivery plan for the Association's hardware - including testing. 12. Daily testing of backup and full assistance once a year with backup recovery and business continuity testing 13. Pro-active monitoring of the servers, firewall, network, patches etc. and providing reports on functionality to the Association's senior management team. 14. Work with all other of the Association's service providers. 15. Provide support and security for staff remote access. 16. Provide day to day support for all ICT issues raised by the Association's staff 17. Future proofing of our ICT systems to ensure they are fit for purpose 18. Other ad-hoc assistance and support with our ICT systems as agreed with the Association's management team. Additional pricing separate to support contract costs: 19. A Full disaster recovery strategy, this should be included in the tender response with separate costings as detailed within additional pricing. (Please include prices for cold and hot DR, with timelines for both). 20. Cost of assisting the Association to maintain its Cyber essentials certification. 21. Optional proposal and plan for the full costs of moving all of the Association's IT functions to the Cloud. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulations 8 and 9 of the Procurement (Scotland) Regulations 2016.

Options: There is a possibility that ad-hoc software may be required over the five years maximum period of the contract.

Renewal: Option for a further maximum period of three years or any variation within this period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485314 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2023 |
| Submission deadline | 5 Jun 2023 |
| Future notice date | Not specified |
| Award date | 28 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Between 2025 and 2028. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £37,132 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KNOWES HOUSING ASSOCIATION LTD. |
| Locality | CLYDEBANK |
| Post town | Glasgow |
| Postcode | G81 5BX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | West Dunbartonshire |
| Electoral ward | Kilpatrick |
| Westminster constituency | West Dunbartonshire |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECNICA |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50312600 - Maintenance and repair of information technology equipment
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software

## Release History

- 4 Aug 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485314
- 5 May 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY477921

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY477921&idx=1
  5th May 2023 - Invitation To Tender
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY477921
  Knowes Housing Association ICT Infrastructure and Support Services - Knowes Housing Association require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485314
  Knowes Housing Association ICT Infrastructure and Support Services - Knowes Housing Association require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations.

## Notice URLs

- http://
- http://www.knowes.org
- http://www.publiccontractsscotland.gov.uk
- http://www.scotcourts.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000731192

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000731192. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000731192.json.