---
title: "Provision of ICT Core and Support Services 2023"
ocid: "ocds-r6ebe6-0000732401"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000732401"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000732401.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000732401.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ARDENGLEN HOUSING ASSOCIATION LTD"
published: "2024-02-29"
---

# Provision of ICT Core and Support Services 2023

Buyer: ARDENGLEN HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000732401

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000732401.json)

## Summary

The Ardenglen Housing Association Ltd has awarded a contract for the Provision of ICT Core and Support Services 2023 to Grant McGregor Ltd. The procurement stage was completed on 31st August 2023. This contract falls under the services category and utilised a selective procurement method using a restricted procedure. The location of the procurement process was in Glasgow, UK. The contract value was £130,000.

Opportunities for business growth lie in providing ongoing network management, security, and maintenance, IT helpdesk services, strategic planning, technical advice, system design, reporting and monitoring, system administration, hardware and software supply, disaster recovery, and business continuity for the Ardenglen Housing Association Ltd. Businesses well-suited to compete would possess expertise in ICT services, network management, security solutions, and project planning to support the digital strategy objectives of the housing association.

## Notice

To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware.

### Lot Information

Lot 1

-Network Management, security and maintenance: provide ongoing network management, security and maintenance and proactive resolution if any issues found for the duration of the contract period. -IT Helpdesk: provide an efficient and effective IT helpdesk service (with agreed response times), available to end users between 8.00 am and 6.00 pm. This can be delivered fully off-site, on-site or through a hybrid approach. The terms and response times under which on-site support will be provided must be defined in the Service Level Agreement. -Strategy and planning: work alongside AHA to develop and implement our Digital Strategy and execute this strategy through sufficient project planning. It is also expected that our support partner will work with other partners (including SDM Housing Management System) to deliver our current and future Digital Strategic objectives. -General technical advice and design services on systems development, upgrades and improvements. -Able to quote for and supply hardware and system software components when requested. -Reporting and Monitoring: provide regular performance reporting and monitoring, based on service level agreements and reporting requirements. This includes but is not limited to helpdesk service performance in relation to acknowledging, responding to and closing helpdesk tickets and backup success reporting. -System administration services, set up new user, passwords and permissions. knowledge transfer; provide end-users with core training in applications and other Digital related topics at the request of AHA. -Responsibility for all hardware and software installation and maintenance -Provision and management pf an appropriate anti-virus and malware protection service -Advise and support the future telephony refresh -Implementation of Cloud based migration -Disaster Recovery and Business Continuity -Hybrid Onsite and Cloud Backup. Please note only those shortlisted will be invited for Site visits and presentations

Renewal: Initial 3 year contract with option to extend one and two years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499825 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Feb 2024 |
| Submission deadline | 13 Jun 2023 |
| Future notice date | Not specified |
| Award date | 31 Aug 2023 |
| Contract period | Not specified |
| Recurrence | The contract will be tendered in either 3,4 or 5 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £130,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ARDENGLEN HOUSING ASSOCIATION LTD |
| Locality | GLASGOW |
| Post town | Not specified |
| Postcode | G45 OHF |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANT MCGREGOR |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 29 Feb 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499825
- 18 May 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY478827

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY478827&idx=1
  18th May 2023 - Provision of ICT Core and Support Services
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY478827&idx=2
  18th May 2023 - Anti Collusion Document
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY478827
  Provision of ICT Core and Support Services 2023 - To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499825
  Provision of ICT Core and Support Services 2023 - To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware.

## Notice URLs

- http://
- http://www.ardenglen.co.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gove.uk
- http://www.scotcourts.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000732401

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000732401. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000732401.json.