---
title: "Contact Centre Telephony"
ocid: "ocds-r6ebe6-0000734126"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000734126"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000734126.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000734126.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EAST LOTHIAN COUNCIL"
published: "2023-06-12"
---

# Contact Centre Telephony

Buyer: EAST LOTHIAN COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000734126

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000734126)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000734126.json)

## Summary

The East Lothian Council has completed a tender process for the "Contact Centre Telephony" service, seeking a replacement for the telephony system used by the contact centre, IT Service Desk, and Property Maintenance. The procurement method was a limited process with a direct award without prior publication of a call for competition. The total contract value is £260,050. The deadline for submissions was on June 1, 2023. The tender falls under the services category and was carried out by the East Lothian Council based in Haddington, East Lothian, UK.

This tender presents an opportunity for service providers in the telecommunications industry to compete for a contract to supply the required telephony system. Businesses offering telephony solutions for contact centres and IT service desks would be well-suited to submit proposals. The successful bidder, Netcall Technology Limited, won the contract and is the current active supplier. The award was made on June 1, 2023, and the contracting authority, East Lothian Council, ensures compliance with relevant regulations in the public procurement process.

## Notice

East Lothian Council is seeking a service provider for the replacement of the telephony system used by the contact centre, IT Service Desk, and Property Maintenance.

### Lot Information

Lot 1

East Lothian Council is seeking a Service Provider for the renewal of the telephony system used by the Contact Centre, Property Maintenance and IT Service Desk. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

### Procurement Information

Direct Award under NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN480879 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £260,050 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST LOTHIAN COUNCIL |
| Locality | HADDINGTON, EAST LOTHIAN |
| Post town | Edinburgh |
| Postcode | EH41 3HA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM11 East Lothian and Midlothian |
| Local authority | East Lothian |
| Electoral ward | Haddington and Lammermuir |
| Westminster constituency | Lothian East |
| Delivery location | TLM73 East Lothian and Midlothian |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 12 Jun 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN480879

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN480879
  Contact Centre Telephony - East Lothian Council is seeking a service provider for the replacement of the telephony system used by the contact centre, IT Service Desk, and Property Maintenance.

## Notice URLs

- http://
- http://www.eastlothian.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000734126

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000734126. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000734126.json.