--- title: "Enhanced Cloud Services to support Unified Communications" ocid: "ocds-r6ebe6-0000735844" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000735844" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000735844.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000735844.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")" published: "2023-06-19" --- # Enhanced Cloud Services to support Unified Communications Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") Current stage: Planning OCID: ocds-r6ebe6-0000735844 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000735844) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000735844.json) ## Summary The Common Services Agency, known as NHS National Services Scotland, based in Edinburgh, UK, is planning to procure Enhanced Cloud Services to support Unified Communications for the Health Service in Scotland. The tender is at the planning stage with a future notice date of October 2, 2023. The procurement falls under the industry category of Health services and aims to enhance communication services using a cloud-focused platform. This tender by NHS National Services Scotland presents an opportunity for businesses in the technology and communication sector to provide innovative solutions for multi-channel communication services. Companies proficient in cloud services, unified communications, and IT solutions would be well-suited to compete in this procurement process, which aims to build a joined-up communication platform to support the Health Service in Scotland. ## Notice NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. This exercise is being carried out in advance of any formal procurement process. It is not a pre-qualification or tendering exercise. The results of this exercise will be used to inform NSS decision-making process in respect of the implementation of a solution and may or may not result in a future procurement exercise. ### Lot Information Lot 1 NSS is exploring the options for the possible procurement of enhanced UC services. NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. NSS's current core platform consists of: -Microsoft 365 - full suite with extensive use of Microsoft Teams -Avaya Aura 8 IP PBX, virtualised on-premise in NSS managed Data Centres, with SIP Trunking -Mobile Device Telephony provided by EE National framework (smartphones and tablets) -Teams Conferencing -ServiceNow, for Service and CRM integration This platform is supplemented by an 8x8 Virtual Office and Contact Centre which is being used on a temporary basis to support the Scottish Government Vaccination Programme. The objective of this exercise is to obtain up-to-date information and feedback from the market in order to: -understand market capabilities and solutions in relation to the functionality required; and -provide NSS with indicative costs associated with the implementation and ongoing support of a suitable solution. Interested suppliers can download the questionnaire attached to this notice. Please follow the instructions in the document. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN481458 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jun 2023 | | Submission deadline | Not specified | | Future notice date | 2 Oct 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 19 Jun 2023 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN481458 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481458&idx=1 19th June 2023 - NHS NSS - Enhanced Cloud Services to support Unified Communications - Suppliers Brief - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN481458 Enhanced Cloud Services to support Unified Communications - NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. This exercise is being carried out in advance of any formal procurement process. It is not a pre-qualification or tendering exercise. The results of this exercise will be used to inform NSS decision-making process in respect of the implementation of a solution and may or may not result in a future procurement exercise. ## Notice URLs - http:// - http://www.nss.nhs.scot/browse/procurement-and-logistics - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=735844 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000735844 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=735844 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000735844. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000735844.json.