---
title: "PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE"
ocid: "ocds-r6ebe6-0000736380"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000736380"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000736380.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000736380.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF GLASGOW"
published: "2024-01-03"
---

# PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE

Buyer: UNIVERSITY OF GLASGOW  
Current stage: Award  
OCID: ocds-r6ebe6-0000736380

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000736380)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000736380.json)

## Summary

The University of Glasgow has awarded a contract for the provision of Teams telephony and contact centre services. The tender, identified as PURCH2254, was part of an open procurement process and was awarded to GCI Network Solutions. The University, located in Glasgow, UK, awarded the contract on 23rd October 2023. The contract is in the services category and follows an open procedure. The contracting process was initiated by the University of Glasgow, and the tender description can be accessed via Public Contracts Scotland.

This contract opportunity for Teams telephony and contact centre services by the University of Glasgow can be beneficial for businesses specializing in telecommunications and technology services. The tender, currently in an active status, invites suppliers to support the migration to Microsoft Teams Voice. The University is seeking a supplier to provide design, hardware, installation, configuration, and support services. Businesses with expertise in telephony solutions and contact centre technologies are well-suited to compete for this procurement opportunity. The tender deadline for submissions is 24th July 2023, requiring electronic submissions via Public Contracts Scotland.

## Notice

AWARD OF PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE

### Lot Information

Lot 1

AWARD OF PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE

Renewal: Period of 3 years with the option to extend for 2 periods of 12 months each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN495760 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2024 |
| Submission deadline | 24 Jul 2023 |
| Future notice date | Not specified |
| Award date | 23 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £955,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF GLASGOW |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G12 8QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Hillhead |
| Westminster constituency | Glasgow North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GCI NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Jan 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN495760
- 22 Jun 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN481828

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=9
  12th July 2023 - PURCH2254 SPD Qualification Document to be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=8
  11th July 2023 - PURCH2254 - University Risk Profile Assessment Report
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=4
  22nd June 2023 - PURCH2254 Appendix 1 C&SRM KPI Template
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=5
  22nd June 2023 - PURCH2254 Appendix 2 C&SRM Stakeholder Feedback Form Brief 0-5
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=6
  22nd June 2023 - PURCH2254 Non-compliance template
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=7
  22nd June 2023 - PURCH2254 SPD Qualification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=1
  22nd June 2023 - PURCH2254 Invitation to Tender Goods or Services FINAL
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=2
  22nd June 2023 - PURCH2254 - CODE OF CONDUCT - FINAL
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN481828&idx=3
  22nd June 2023 - PURCH2254- Agreement for the Purchase of Goods and Services
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN481828
  PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE - PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this any questions or communications regarding individual tender exercises must be sent via the Public Contracts Scotland Portal. Tender queries received through any other channel will not be answered. Should users of Public Contracts Scotland have any problems with the web site they should contact website Support Desk, contact details can be found by following the 'Contact Us' option on the left hand menu at http://www.publiccontractsscotland.gov.uk/default.aspx
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN495760
  PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE - AWARD OF PURCH2254 PROVISION OF A CONTRACT AGREEMENT FOR TEAMS TELEPHONY AND CONTACT CENTRE

## Notice URLs

- http://
- http://www.gla.ac.uk/
- http://www.publiccontractsscotland.gov.uk/default.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000736380
- https://www.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000736380. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000736380.json.