---
title: "Telephony System for Contact Centre (direct award against the NHS Shared Business Framework Patient/Citizen Communication & Engagement Solutions: SBS10175)"
ocid: "ocds-r6ebe6-0000737172"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000737172"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000737172.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000737172.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "MIDLOTHIAN COUNCIL"
published: "2023-06-30"
---

# Telephony System for Contact Centre (direct award against the NHS Shared Business Framework Patient/Citizen Communication & Engagement Solutions: SBS10175)

Buyer: MIDLOTHIAN COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000737172

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000737172)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000737172.json)

## Summary

The Midlothian Council has completed an award process for the procurement of a telephony system under the title "Telephony System for Contact Centre." The opportunity falls under the services category and is located in Dalkeith, UK. The procurement stage was an open procedure, and the contract value is £162,956. The deadline for signing the contract was on June 20, 2023.

This tender presents potential business growth opportunities for companies specializing in telephony systems and related services. Businesses with experience in providing contact centre solutions, housing, registrars, revenues & benefits, and digital services are well-suited to compete in this procurement process led by the Midlothian Council. The successful bidder, Netcall Technology Limited, secured the contract for this opportunity.

## Notice

The purchase of a telephony system predominantly for the Contact Centre but also other areas of the Council including Housing, Registrars, Revenues & Benefits and Digital Services.

### Lot Information

Lot 1

The purchase of a telephony system predominantly for the Contact Centre but also other areas of the Council including Housing, Registrars, Revenues & Benefits and Digital Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN482490 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £162,956 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLOTHIAN COUNCIL |
| Locality | DALKEITH |
| Post town | Edinburgh |
| Postcode | EH22 1DN |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM11 East Lothian and Midlothian |
| Local authority | Midlothian |
| Electoral ward | Dalkeith |
| Westminster constituency | Midlothian |
| Delivery location | TLM73 East Lothian and Midlothian |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 30 Jun 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN482490

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN482490
  Telephony System for Contact Centre (direct award against the NHS Shared Business Framework Patient/Citizen Communication & Engagement Solutions: SBS10175) - The purchase of a telephony system predominantly for the Contact Centre but also other areas of the Council including Housing, Registrars, Revenues & Benefits and Digital Services.

## Notice URLs

- http://
- http://www.midlothian.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000737172

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000737172. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000737172.json.