---
title: "Oracle Technical Support Services"
ocid: "ocds-r6ebe6-0000737701"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000737701"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000737701.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000737701.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH COURTS AND TRIBUNALS SERVICE"
published: "2023-07-18"
---

# Oracle Technical Support Services

Buyer: SCOTTISH COURTS AND TRIBUNALS SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000737701

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000737701.json)

## Summary

The Scottish Courts and Tribunals Service has awarded a contract for Oracle Technical Support Services to Insight Direct (UK) Ltd. The procurement took place in Edinburgh, UK, with a total contract value of £152,497.14. The contract was signed on May 1, 2023. The service category for this procurement is public order and safety, falling under the procurement method of an open procedure. The contract is currently in the active stage, having been awarded through a tender process.

This tender for Oracle Technical Support Services by the Scottish Courts and Tribunals Service presents an opportunity for companies specializing in IT support and maintenance services, particularly those experienced in Oracle Servers. Businesses offering services such as system patching, hardware support, administration, monitoring, and Solaris patching and management are well-suited to compete for this contract. The scope of work includes keeping systems efficient, providing hardware support, managing change requests, monitoring performance, and addressing system anomalies through an approved incident management process.

## Notice

SCTS require a certified supplier for provision of support and maintenance of our Oracle Servers and equipment.

### Lot Information

Lot 1

SCTS require a certified supplier for provision of support and maintenance of our Oracle Servers and Equipment. Managed Service requirement: Maintenance - The successful Supplier will be responsible for keeping the specified systems patched to the agreed level and tuning to ensure they are running efficiently. Hardware Support - need provision for escalation for hardware support for all supported Oracle and Hitachi hardware under a valid hardware support contract. DocuSign Envelope ID: C1A25322-B56A-40EA-8173-2F6332DDAC54 Standard Terms of Supply Order Form Administration - The Supplier will be responsible for the management of, including the validation and execution of, Requests for Change (RFC) in the physical and virtual environments and technical support (incident and problem resolution). Examples would include the creation and expansion of SAN volumes. Monitoring - The managed service provision will include proactive monitoring of the performance of the physical and virtual systems and notification of issues. Monitoring the performance of the storage devices and notification of issues. Solaris Patching and Management - Responsibility for the day-to-day management of the Solaris operating systems, and any anomalies to be addressed through approved incident management process. Responsibility for the patching of the operating systems of the managed servers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL483974 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jul 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £152,497 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH COURTS AND TRIBUNALS SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH11 3XD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Sighthill/Gorgie |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Jul 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL483974

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL483974
  Oracle Technical Support Services - SCTS require a certified supplier for provision of support and maintenance of our Oracle Servers and equipment.

## Notice URLs

- http://
- http://www.scotcourtstribunals.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000737701

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000737701. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000737701.json.