---
title: "Digital ARC Solution"
ocid: "ocds-r6ebe6-0000738584"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000738584"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000738584.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000738584.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "DUMFRIES AND GALLOWAY COUNCIL"
published: "2023-10-27"
---

# Digital ARC Solution

Buyer: DUMFRIES AND GALLOWAY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000738584

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000738584)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000738584.json)

## Summary

The Dumfries and Galloway Council has awarded a contract for a Digital ARC Solution to Tunstall Healthcare (UK) Limited. The procurement process was for a digital alarm receiving centre (ARC) solution, aimed at migrating the telecare service to a digital solution due to the Openreach analogue switch off by December 2025. The award date was 25th October 2023, with a contract value of £173,600 GBP.

This procurement opportunity for a Digital ARC Solution with Dumfries and Galloway Council presents growth opportunities for businesses specializing in technology solutions and telecare services. With a focus on quality and competitive pricing, businesses with experience in delivering digital solutions and meeting specific insurance and certification requirements would be well-suited to compete in this tender process.

## Notice

Dumfries and Galloway Council are seeking bids for a digital alarm receiving centre (ARC) solution.

### Lot Information

Lot 1

This tender process is for participation in the Contract for a digital alarm receiving centre (ARC) solution for Dumfries and Galloway Council. The contract is required due to the Openreach analogue switch off by December 2025 which has prompted Dumfries and Galloway Council to migrate its telecare service to a digital solution. Digital ARC solution to be cloud-hosted via a Supplier as a Service (SaaS) platform.

Renewal: 3 year contract with Extension for 12 months at discretion of Dumfries and Galloway Council - maximum 4 year contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491339 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2023 |
| Submission deadline | 17 Aug 2023 |
| Future notice date | Not specified |
| Award date | 25 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £173,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUMFRIES AND GALLOWAY COUNCIL |
| Locality | DUMFRIES |
| Post town | Dumfries and Galloway |
| Postcode | DG1 2HP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM92 Dumfries and Galloway |
| Local authority | Dumfries and Galloway |
| Electoral ward | Nith |
| Westminster constituency | Dumfries and Galloway |
| Delivery location | TLM92 Dumfries and Galloway |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48900000 - Miscellaneous software package and computer systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
- 72268000 - Software supply services

## Release History

- 27 Oct 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491339
- 12 Jul 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL483631

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL483631
  Digital ARC Solution - Dumfries and Galloway Council are seeking bids for a digital alarm receiving centre (ARC) solution.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491339
  Digital ARC Solution - Dumfries and Galloway Council are seeking bids for a digital alarm receiving centre (ARC) solution.

## Notice URLs

- http://
- http://www.dumgal.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000738584
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000738584. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000738584.json.