---
title: "Integrated Housing & Property Management System (IHPMS)"
ocid: "ocds-r6ebe6-0000738668"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000738668"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000738668.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000738668.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2023-07-20"
---

# Integrated Housing & Property Management System (IHPMS)

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000738668

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## Summary

The South Lanarkshire Council has awarded a contract for the Integrated Housing & Property Management System (IHPMS). The procurement process was initiated as a tender, and the contract has been awarded to Capita Business Services Ltd. The project aims to upgrade the existing housing management system to a cloud-based software solution by December 2023. This opportunity falls under the services category and was procured through a selective method. The total contract value is £2,872,591. The Council is located in Hamilton, UK.

This contract presents growth opportunities for businesses in the services industry, particularly those specialising in housing management systems and software development. Companies with expertise in transitioning to cloud-based solutions and property asset management may find this tender suitable for competing. The project's focus on efficiency, modernisation, and digital service delivery aligns well with businesses targeting innovation and transformative technologies. The selective procurement method indicates a strategic approach to vendor selection, offering a conducive environment for capable suppliers to deliver high-quality solutions to meet the Council's requirements.

## Notice

The core housing management system, Academy has been in place for over 20 years and while various aspects of the system have been upgraded over the years, it remains on an older operating platform. A key function of the housing service is repairs and maintenance which is partially delivered through Academy, E Console and Servitor. Migrating these to one system would reduce costs, improve service and consolidate reporting. The current Academy system will reach end of life in December 2023 and requires to be upgraded to a cloud based software system to allow the Council to operate their Housing management systems effectively. Since the last iteration of this project, these platforms now pose a security risk to the Council as they are hosted on obsolete Operating Systems that are no longer supported or patched by suppliers such as Microsoft. These have also been identified as a risk as part of the Council's cyber security review. Future development of Academy has ceased. Capita 'Open Housing' system which replaced Academy, has now in itself been replaced by Capita's latest solution 'One Housing'. A key function of the housing service is repairs and maintenance which is partially delivered through Academy, E Console and Servitor. Migrating these to one system would reduce costs, improve service and consolidate reporting. The Council has a number of other systems, in addition to these which provide functionality that sit out with Academy. As well as establishing a more up to date platform to support current and future business needs and the transition towards a more digitally connected customer base, the level of ongoing system administration and support and potential gains in business efficiency have been highlighted as key drivers for change. A further element of the scope is to assess the capacity and functionality of potential replacement systems to be able to deliver the business requirements of the Estates service in managing the Council's property and land asset portfolio and related services. In summary, this project aims to address the current age and consequential limitations of the core housing management and property systems, enabling the service to provide the most efficient and effective way of delivering services and meet the Council's requirements in terms of supporting more modern methods and channels of service delivery. In terms of support requirements, streamlining the number of systems in use to achieve greater efficiency.

### Lot Information

Lot 1

The procurement was a call off by direct award from the Crown Commercial Service (CCS) RM6194 - Back Office Software Framework, Lot: 1 - Back Office Software. The Framework allows for direct award under the following criteria: - Development of a clear Statement of Requirements. - Apply the direct award criteria to the Suppliers' catalogues and description of the Deliverables for all Suppliers capable of meeting the Statement of Requirements in order to establish which Supplier provides the most economically advantageous solution. Following a review of the catalogues available in the CCS EMarketplace, it was identified that the catalogues available from Capita Business Services as part of the Capita One Housing system met all off the requirements for the implementation of the new Integrated Housing & Property Management System. It was therefore in the Council's interest to call off by direct award under the Crown Commercial Service Framework Agreement RM6194 to Capita Business Services for this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484221 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,872,591 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 20 Jul 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484221

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484221
  Integrated Housing & Property Management System (IHPMS) - The core housing management system, Academy has been in place for over 20 years and while various aspects of the system have been upgraded over the years, it remains on an older operating platform. A key function of the housing service is repairs and maintenance which is partially delivered through Academy, E Console and Servitor. Migrating these to one system would reduce costs, improve service and consolidate reporting. The current Academy system will reach end of life in December 2023 and requires to be upgraded to a cloud based software system to allow the Council to operate their Housing management systems effectively. Since the last iteration of this project, these platforms now pose a security risk to the Council as they are hosted on obsolete Operating Systems that are no longer supported or patched by suppliers such as Microsoft. These have also been identified as a risk as part of the Council's cyber security review. Future development of Academy has ceased. Capita 'Open Housing' system which replaced Academy, has now in itself been replaced by Capita's latest solution 'One Housing'. A key function of the housing service is repairs and maintenance which is partially delivered through Academy, E Console and Servitor. Migrating these to one system would reduce costs, improve service and consolidate reporting. The Council has a number of other systems, in addition to these which provide functionality that sit out with Academy. As well as establishing a more up to date platform to support current and future business needs and the transition towards a more digitally connected customer base, the level of ongoing system administration and support and potential gains in business efficiency have been highlighted as key drivers for change. A further element of the scope is to assess the capacity and functionality of potential replacement systems to be able to deliver the business requirements of the Estates service in managing the Council's property and land asset portfolio and related services. In summary, this project aims to address the current age and consequential limitations of the core housing management and property systems, enabling the service to provide the most efficient and effective way of delivering services and meet the Council's requirements in terms of supporting more modern methods and channels of service delivery. In terms of support requirements, streamlining the number of systems in use to achieve greater efficiency.

## Notice URLs

- http://
- http://www.scotscourts.gov.uk/
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000738668

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000738668. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000738668.json.