---
title: "PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION"
ocid: "ocds-r6ebe6-0000740203"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740203"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740203.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740203.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF GLASGOW"
published: "2023-11-02"
---

# PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION

Buyer: UNIVERSITY OF GLASGOW  
Current stage: Award  
OCID: ocds-r6ebe6-0000740203

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740203)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000740203.json)

## Summary

The University of Glasgow has awarded a contract for the provision of a customer feedback solution to Ombea Ltd. The contract, with a total value of £122,600, was signed on 2nd November 2023. The tender was categorised under the "Education" industry, with the procurement method being an open procedure. The tender was at the award stage, and the delivery location specified is in Glasgow, UK.

This contract for the provision of a customer feedback solution by the University of Glasgow presents business growth opportunities for companies in the goods sector. Businesses providing innovative customer feedback solutions suitable for the education industry are well-suited to compete in this tender. The deadline for tender submissions was set for 21st August 2023, with electronic submission as the required method. Interested suppliers must meet specific selection criteria related to product liability insurance and financial health as outlined in the tender documents.

## Notice

AWARD OF PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION

### Lot Information

Lot 1

AWARD OF PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION

Renewal: TWO OPTIONS TO EXTEND FOR UP TO 12 MONTHS EACH

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV491812 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2023 |
| Submission deadline | 21 Aug 2023 |
| Future notice date | Not specified |
| Award date | 2 Nov 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £122,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF GLASGOW |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G12 8QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Hillhead |
| Westminster constituency | Glasgow North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OMBEA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48480000 - Sales, marketing and business intelligence software package
- 48482000 - Business intelligence software package
- 79900000 - Miscellaneous business and business-related services
- 79990000 - Miscellaneous business-related services

## Release History

- 2 Nov 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV491812
- 28 Jul 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484823

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484823&idx=1
  28th July 2023 - PURCH2277 Invitation to Tender Goods or Services
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484823&idx=2
  28th July 2023 - Schedule 1B - C&SRM KPI Template
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484823&idx=3
  28th July 2023 - Schedule 1B - C&SRM Stakeholder Feedback Form Brief 0-5
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484823&idx=4
  28th July 2023 - Schedule 1B - CODE OF CONDUCT - FINAL (PDF)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484823&idx=5
  28th July 2023 - Schedule 1C - Agreement for the Purchase of Goods and Services
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484823&idx=6
  28th July 2023 - Schedule 1C - Non-Compliance Template
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484823&idx=7
  28th July 2023 - Schedule 1D - SPD Qualification
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484823
  PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION - PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION FOR THE PERIOD OF THREE YEARS WITH TWO OPTIONS TO EXTEND FOR UP TO 12 MONTHS EACH. Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this any questions or communications regarding individual tender exercises must be sent via the Public Contracts Scotland Portal. Tender queries received through any other channel will not be answered. Should users of Public Contracts Scotland have any problems with the web site they should contact website Support Desk, contact details can be found by following the 'Contact Us' option on the left hand menu at http://www.publiccontractsscotland.gov.uk/default.aspx
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV491812
  PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION - AWARD OF PURCH2277 PROVISION OF CONTRACT AGREEMENT FOR THE PROVISION OF A CUSTOMER FEEDBACK SOLUTION

## Notice URLs

- http://
- http://www.gla.ac.uk/
- http://www.publiccontractsscotland.gov.uk/
- http://www.publiccontractsscotland.gov.uk/default.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000740203
- https://www.gla.ac.uk/myglasgow/procurementoffice/informationforsuppliers/allsuppliers/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740203. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000740203.json.