---
title: "CE-17-23 - Proposed Provision of a Pan-Ayrshire Community Based Hearing Support Service"
ocid: "ocds-r6ebe6-0000740256"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740256"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740256.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740256.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOUTH AYRSHIRE COUNCIL"
published: "2024-08-28"
---

# CE-17-23 - Proposed Provision of a Pan-Ayrshire Community Based Hearing Support Service

Buyer: SOUTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000740256

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## Summary

The South Ayrshire Council has completed the public procurement process for the contract titled "CE-17-23 - Proposed Provision of a Pan-Ayrshire Community Based Hearing Support Service." This contract pertains to the General Public Services industry category and spans various locations across North, East, and South Ayrshire, encompassing North Ayrshire (including Arran) and East Ayrshire (including Doon Valley). The procurement was conducted using an open procedure and reached the award stage on 12th August 2024. The contract was signed with Kilmarnock Hearing Care Ltd for a total value of £259,125.00. Key activities include offering tailored hearing support services over 10 sessions at flexible, risk-assessed venues, promoting independent living, reducing isolation, and linking users to additional services.

This tender creates abundant opportunities for businesses specialising in community healthcare, hearing support services, and welfare services, particularly those adept at providing flexible and tailored support solutions. Small and medium-sized enterprises (SMEs) involved in medical equipment supply, peer support facilitation, and community healthcare will find this opportunity exceptionally suited to their expertise. The structured, community-oriented nature of the services ensures sustained engagement with local authorities, fostering long-term relationships and enabling businesses to establish a reputable presence within the local healthcare system.

## Notice

The service will provide a "Community Based Hearing Support Service" comprising of 10 (3 hours per session) sessions. These times shall be agreed with the successful Service Provider, the frequency of which shall be monthly, to be delivered to members of the public across 10 locations in North (including Arran), East (including Doon Valley) and South Ayrshire. The locations that the Service Provider selects must be discussed with and approved by each authority. Locations and venues must be flexible, and every venue must undergo a risk assessment. The service provider will also provide more tailored support for individuals taking account of alternative delivery methods. Activities to include offering peer support to give Service Users confidence to be more independent in the management of their auditory loss, replacing ear mould tubing and hearing aid batteries, where required. Other important benefits associated with the aims of this Service shall be to: - - Support independent living. - Reduce isolation. - Signpost Service Users to other agencies - Work in partnership/link in with existing Services

### Lot Information

Lot 1

The service will provide a "Community Based Hearing Support Service" comprising of 10 (3 hours per session) sessions. These times shall be agreed with the successful Service Provider, the frequency of which shall be monthly, to be delivered to members of the public across 10 locations in North (including Arran), East (including Doon Valley) and South Ayrshire. The locations that the Service Provider selects must be discussed with and approved by each authority. Locations and venues must be flexible, and every venue must undergo a risk assessment. The service provider will also provide more tailored support for individuals taking account of alternative delivery methods. Activities to include offering peer support to give Service Users confidence to be more independent in the management of their auditory loss, replacing ear mould tubing and hearing aid batteries, where required. Other important benefits associated with the aims of this Service shall be to: - - Support independent living. - Reduce isolation. - Signpost Service Users to other agencies - Work in partnership/link in with existing Services

Renewal: (+1) (+1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG513027 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Aug 2024 |
| Submission deadline | 13 Mar 2024 |
| Future notice date | 1 Sep 2023 |
| Award date | 12 Aug 2024 |
| Contract period | Not specified |
| Recurrence | December 2028 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £259,125 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH AYRSHIRE COUNCIL |
| Additional buyers | EAST AYRSHIRE COUNCIL; NORTH AYRSHIRE COUNCIL |
| Locality | AYR |
| Post town | Kilmarnock |
| Postcode | KA7 1DR |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | East Ayrshire |
| Electoral ward | Kilmarnock East and Hurlford |
| Westminster constituency | Kilmarnock and Loudoun |
| Delivery location | TLM94 South Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KILMARNOCK HEARING CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 28 Aug 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG513027
- 31 Jan 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN497625
- 31 Jul 2023 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484869

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL484869&idx=1
  31st July 2023 - CE-17-23 - PIN Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484869
  CE-17-23 - Proposed Provision of a Pan-Ayrshire Community Based Hearing Support Service - East Ayrshire Council, North Ayrshire Council and South Ayrshire Council (the Partners) are seeking interest from Service Providers of Community Based Hearing Support. The aim of this Prior Information Notice (PIN) is to identify Service Providers who would be interested in bidding for a proposed future tender process for this requirement.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN497625
  CE-17-23 - Proposed Provision of a Pan-Ayrshire Community Based Hearing Support Service - The service will provide a "Community Based Hearing Support Service" comprising of 10 (3 hours per session) sessions. These times shall be agreed with the successful Service Provider, the frequency of which shall be monthly, to be delivered to members of the public across 10 locations in North (including Arran), East (including Doon Valley) and South Ayrshire. The locations that the Service Provider selects must be discussed with and approved by each authority. Locations and venues must be flexible, and every venue must undergo a risk assessment. The service provider will also provide more tailored support for individuals taking account of alternative delivery methods. Activities to include offering peer support to give Service Users confidence to be more independent in the management of their auditory loss, replacing ear mould tubing and hearing aid batteries, where required. Other important benefits associated with the aims of this Service shall be to: - - Support independent living. - Reduce isolation. - Signpost Service Users to other agencies - Work in partnership/link in with existing Services
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG513027
  CE-17-23 - Proposed Provision of a Pan-Ayrshire Community Based Hearing Support Service - The service will provide a "Community Based Hearing Support Service" comprising of 10 (3 hours per session) sessions. These times shall be agreed with the successful Service Provider, the frequency of which shall be monthly, to be delivered to members of the public across 10 locations in North (including Arran), East (including Doon Valley) and South Ayrshire. The locations that the Service Provider selects must be discussed with and approved by each authority. Locations and venues must be flexible, and every venue must undergo a risk assessment. The service provider will also provide more tailored support for individuals taking account of alternative delivery methods. Activities to include offering peer support to give Service Users confidence to be more independent in the management of their auditory loss, replacing ear mould tubing and hearing aid batteries, where required. Other important benefits associated with the aims of this Service shall be to: - - Support independent living. - Reduce isolation. - Signpost Service Users to other agencies - Work in partnership/link in with existing Services

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- http://www.south-ayrshire.gov.uk/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000740256
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740256. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000740256.json.