---
title: "Award of the Provision of an IT Service Management Solution"
ocid: "ocds-r6ebe6-0000740643"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740643"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740643.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740643.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CALEDONIAN UNIVERSITY"
published: "2023-08-03"
---

# Award of the Provision of an IT Service Management Solution

Buyer: GLASGOW CALEDONIAN UNIVERSITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000740643

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000740643.json)

## Summary

The Glasgow Caledonian University has awarded a contract for the provision of an IT Service Management Solution. The procurement process has been completed with Mozaic Services Limited winning the contract valued at £323,750.56. The contract was signed on 14th July 2023. The tender was in the services category and followed an open procedure. The University identified issues with their current ITSM platform and aims to enhance customer experience and service quality as part of their 2030 strategy.

This tender presents an opportunity for businesses, particularly SMEs, to provide IT service management solutions. Companies specialising in IT services, especially those experienced in implementing and managing ITSM solutions, would be well-suited to compete. The location of the contract is in Glasgow, UK. Businesses interested in providing innovative and customer-centric IT services could consider bidding for this contract to support the University's strategic objectives and improve service delivery.

## Notice

The current IT Service Management Solution has been in place in for a number of years. During this time, Information Services (IS) have become aware that the platform has a number of issues which have hampered their ability to provide an effective IT service to GCU staff and students. To support the strategy 2030, the current ITSM is being replaced to allow IS to provide greater customer experience and improve the quality of the service.

### Lot Information

Lot 1

The current IT Service Management Solution has been in place in for a number of years. During this time, Information Services (IS) have become aware that the platform has a number of issues which have hampered their ability to provide an effective IT service to GCU staff and students. To support the strategy 2030, the current ITSM is being replaced to allow IS to provide greater customer experience and improve the quality of the service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485185 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £323,750 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CALEDONIAN UNIVERSITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G4 0BA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOZAIC SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 3 Aug 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485185

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485185
  Award of the Provision of an IT Service Management Solution - The current IT Service Management Solution has been in place in for a number of years. During this time, Information Services (IS) have become aware that the platform has a number of issues which have hampered their ability to provide an effective IT service to GCU staff and students. To support the strategy 2030, the current ITSM is being replaced to allow IS to provide greater customer experience and improve the quality of the service.

## Notice URLs

- http://
- http://www.gcu.ac.uk/procurement
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000740643

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740643. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000740643.json.