---
title: "Redesign of Urgent Care Evaluation"
ocid: "ocds-r6ebe6-0000740786"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740786"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740786.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740786.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2023-10-17"
---

# Redesign of Urgent Care Evaluation

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000740786

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## Summary

The Scottish Government has awarded a contract for the redesign of Urgent Care Evaluation to Picker Institute Europe. The procurement process was completed on 11th October 2023. The project involves an independent evaluation of the Redesign of Urgent Care pathway in the NHS. The contract, valued at £90,000, aims to inform future government strategy and policy, and improve service delivery. The tender was open to electronic submissions and had a tender period ending on 7th September 2023 and an award period starting on 7th September 2023. The contract covers the service industry category and is located in the United Kingdom.

This tender for the Redesign of Urgent Care Evaluation by the Scottish Government presents opportunities for businesses in the service industry. Companies offering research and analysis services, corporate IT solutions, and consultation analysis are well-suited to compete. The procurement stage of this tender was open, following an active status, and utilised an open procedure. The contract includes a range of services such as patient surveys, focus groups, and evaluability assessments. Businesses interested in providing similar services within the health sector should consider engaging with the Scottish Government as potential buyers.

## Notice

The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery.

### Lot Information

Lot 1

The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery. Brief description of services required -A patient postal survey distributed to a sample who have recently contacted NHS 24 with a target of at least 1000 responses. The postal survey should include research questions around what went well and what could be improved at different points in the patients journey along the pathway (i.e., NHS 24 and Flow Navigation Centres). There should also be an option to complete the survey online. -An online omnibus/panel survey distributed to a sample who did not have access to NHS 24 (i.e., their call was unanswered or abandoned), with a target of at least 300 responses. The supplier will be responsible for sourcing or delivering an omnibus/panel survey provider to recruit this sample within the budgetary restrictions. The online omnibus/panel survey should include questions about why participants ended their call and what they did next. - A minimum of three focus groups with staff involved in the delivery of urgent and unscheduled care (i.e., planning, delivery and management roles) would also be expected. As much as is possible we would expect staff included to be representative of staff roles, Scotland's 14 health boards and demographic characteristics. We expect the focus groups to include questions around staff's understanding of the RUC pathway, what benefits they have identified from its implementation and any challenges that have risen due to implementation of the RUC pathway. - An evaluability assessment is required to provide the foundations of an evaluation framework which will help guide future larger evaluations of the RUC pathway. The evaluability assessment is also expected to provide insight into current performance of the RUC pathway. Multi-criteria- decision analysis was the previously agreed analytical approach which would be expected.

Renewal: The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 16 October 2024. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490604 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2023 |
| Submission deadline | 7 Sep 2023 |
| Future notice date | Not specified |
| Award date | 11 Oct 2023 |
| Contract period | 17 Oct 2023 - 16 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | £90,000 |
| Awards value | Not specified |
| Contracts value | £90,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PICKER INSTITUTE EUROPE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 17 Oct 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490604
- 7 Aug 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485397

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485397
  Redesign of Urgent Care Evaluation - The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490604
  Redesign of Urgent Care Evaluation - The Scottish Government (SG), on behalf of the Scottish Ministers, wishes to commission an evaluation of the Redesign of Urgent Care (RUC) pathway in the NHS. This evaluation will contain two projects and will be the first independent evaluation of the RUC pathway building on two earlier internal staging reports. The findings from this evaluation will inform future government strategy and policy, and improvements in service delivery.

## Notice URLs

- http://
- http://www.disclosurescotland.co.uk/
- http://www.gov.scot/Topics/Government/Procurement/Selling/supplier-enquiries
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000740786
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740786. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000740786.json.