---
title: "Award of Premium Support Services"
ocid: "ocds-r6ebe6-0000740926"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740926"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740926.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000740926.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF DUNDEE"
published: "2023-08-09"
---

# Award of Premium Support Services

Buyer: UNIVERSITY OF DUNDEE  
Current stage: Award  
OCID: ocds-r6ebe6-0000740926

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740926)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000740926.json)

## Summary

The University of Dundee has recently awarded a contract for Premium Support Services to Microsoft. The procurement method used was a limited tender procedure without prior publication of a call for competition. The contract has a total value of £50,855 and was signed on 28th June 2023. The services category was awarded to address the University's need for comprehensive, customised Microsoft service management support, including Azure and Office365 products.

This contract award by the University of Dundee to Microsoft presents an opportunity for businesses offering IT service management support to compete and grow. Companies with expertise in providing priority technical and escalation support, 24x7 problem resolution, and rapid on-site support would be well-suited to participate in similar tenders. The award of Premium Support Services aims to ensure continuity in service provision and enhance the University's IT support capabilities.

## Notice

UoD have a requirement for an end to end comprehensive, customised Microsoft service management support to the University; including Azure and Office365 products. It is essential that support includes priority technical and escalation support/management; 24x7 problem resolution support, critical situation escalation management and rapid on-site support to minimise downtime.

### Lot Information

Lot 1

UoD have a requirement for an end to end comprehensive, customised Microsoft service management support to the University; including Azure and Office365 products. It is essential that support includes priority technical and escalation support/management; 24x7 problem resolution support, critical situation escalation management and rapid on-site support to minimise downtime.

### Procurement Information

Service is required for reasons of continuity

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485594 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £50,855 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF DUNDEE |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD1 4HN |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | West End |
| Westminster constituency | Dundee Central |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253200 - Systems support services

## Release History

- 9 Aug 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485594

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485594
  Award of Premium Support Services - UoD have a requirement for an end to end comprehensive, customised Microsoft service management support to the University; including Azure and Office365 products. It is essential that support includes priority technical and escalation support/management; 24x7 problem resolution support, critical situation escalation management and rapid on-site support to minimise downtime.

## Notice URLs

- http://
- http://www.dundee.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000740926

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000740926. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000740926.json.