---
title: "SPS-02102 ITSM (IT Service Management) Professional Services"
ocid: "ocds-r6ebe6-0000741115"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000741115"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000741115.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000741115.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH PRISON SERVICE"
published: "2023-08-09"
---

# SPS-02102 ITSM (IT Service Management) Professional Services

Buyer: SCOTTISH PRISON SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000741115

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## Summary

The Scottish Prison Service has completed the procurement process for the contract titled "SPS-02102 ITSM (IT Service Management) Professional Services." The procurement method used was a limited award procedure without prior publication of a call for competition. Thirdera Ltd was awarded the contract worth £54,560. The project involves providing a ServiceNow implementation for IT Service Management and Creator Workflows at SPS Headquarters in Edinburgh, UKM75. The contract was signed on 24th July 2023.

This opportunity can benefit small and medium-sized enterprises (SMEs) in the services sector. Businesses offering IT service management and workflow creation solutions are well-suited to compete for this contract. The procurement stage has reached the award phase, presenting a chance for qualified vendors to contribute their expertise to enhance public order and safety through technology solutions for the Scottish Prison Service.

## Notice

SPS sought proposals from qualified vendors to provide a ServiceNow implementation for IT Service Management and Creator Workflows. The successful supplier will be responsible for providing all necessary resources, tools, and expertise required to successfully deliver the project.

### Lot Information

Lot 1

SPS procured and awarded this project via Quick Quote process. A Request for Quotation(RFQ) was published by SPS and was made available to suppliers. Tender responses were then evaluated by the SPS in accordance with the RFQGuide to Scoring

### Procurement Information

As this procurement activity was non-regulated and was carried out using the Quick Quote process, there was not requirement for a Contract Notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485566 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £54,560 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH PRISON SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9DJ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THIRDERA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Aug 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485566

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485566
  SPS-02102 ITSM (IT Service Management) Professional Services - SPS sought proposals from qualified vendors to provide a ServiceNow implementation for IT Service Management and Creator Workflows. The successful supplier will be responsible for providing all necessary resources, tools, and expertise required to successfully deliver the project.

## Notice URLs

- http://
- http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court
- http://www.sps.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000741115

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000741115. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000741115.json.