---
title: "Electronic Call Monitoring System (ECMS) for Care and Support at Home"
ocid: "ocds-r6ebe6-0000741421"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000741421"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000741421.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000741421.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "INVERCLYDE COUNCIL"
published: "2023-08-11"
---

# Electronic Call Monitoring System (ECMS) for Care and Support at Home

Buyer: INVERCLYDE COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000741421

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## Summary

The Inverclyde Council has initiated a tender for an Electronic Call Monitoring System (ECMS) for Care and Support at Home. This procurement opportunity falls under the "General public services" industry category. The tender is at the planning stage, with a future notice date of 1st November 2023. Interested parties must register their interest and submit market research questionnaires by the deadline on Friday 25th August 2023. The tender is being conducted through a planned procurement process.

This tender presents an opportunity for businesses capable of providing electronic call monitoring systems for care services to compete. Companies offering real-time care monitoring, mobile monitoring solutions, scheduling tools, and financial management systems are well-suited to bid for this contract. The Inverclyde Council, as the buying organisation, aims to enhance the delivery of care and support at home services through innovative technology solutions.

## Notice

Inverclyde Council are seeking to appoint a provider for the requirement of an Electronic Call Monitoring System (ECMS) for Care and Support at Home.

### Lot Information

Lot 1

Inverclyde Council require an ECMS to manage the delivery of the Care and Support at Home service, with a range of easy-to-use, mix-and-match solutions including: - Real-time care monitoring. - Mobile monitoring (via a mobile App). - Scheduling of visits, allowing the Council to maximise the usage of available resources. - Invoice & payroll / financial management. - Provision of detailed, person/carer, provider or Team specific reporting using a business intelligence reporting functionality. - The system should be able to accept unlimited Service user details. - The system should be available for up to 600 in field Carers who have access on a mobile phone to system visit information. - The system should have the ability for up to 40 user licenses having scheduling and Monitoring access at any given time, and licenses should be concurrent.. Please record your interest against this notice, download the market research questionnaire attachment, complete and return by e-mail to Andrew.Duncan@inverclyde.gov.uk by close of Friday 25th August 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485752 |
| Notice type | PCS Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | 1 Nov 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INVERCLYDE COUNCIL |
| Locality | GREENOCK |
| Post town | Paisley |
| Postcode | PA15 1LX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde North |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Aug 2023 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485752

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG485752&idx=1
  11th August 2023 - Inverclyde Council ECMS Market Research Questionnaire.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG485752
  Electronic Call Monitoring System (ECMS) for Care and Support at Home - Inverclyde Council are seeking to appoint a provider for the requirement of an Electronic Call Monitoring System (ECMS) for Care and Support at Home.

## Notice URLs

- http://
- http://www.inverclyde.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000741421
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=741421

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000741421. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000741421.json.