---
title: "Salesforce Technical Support Services"
ocid: "ocds-r6ebe6-0000742233"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742233"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000742233.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000742233.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "EDUCATION SCOTLAND"
published: "2023-08-21"
---

# Salesforce Technical Support Services

Buyer: EDUCATION SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000742233

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742233)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000742233.json)

## Summary

Education Scotland has completed an award for Salesforce Technical Support Services through an open procedure. The tender description focuses on providing support to develop and enhance the Customer Relationship Management (CRM) tool procured under licence from Salesforce. The award was given to Computacenter (UK) Ltd, with a contract value of £265,044. The procurement took place in Livingston, UKM, and falls under the services category. The contracting authority is Education Scotland with Alison Duff as the contact person.

This tender for Salesforce Technical Support Services presents an opportunity for businesses providing technical support services, particularly those experienced in CRM tools like Salesforce. The procurement stage is now at the award phase, indicating the completion of the competitive bidding process. The contract with a value of £265,044 was signed on 8th August 2023. Businesses interested in providing support services in the education sector within Scotland may find this opportunity well-suited for their growth strategy.

## Notice

Salesforce Technical Support Services to provide support to develop and enhance the Customer Relationship Management (CRM) tool procured under licence from Salesforce.

### Lot Information

Lot 1

Salesforce Technical Support Services. Call off under single supplier framework - Scottish Government Software Value Added Reseller Framework SP-21-034

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG486389 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £265,044 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EDUCATION SCOTLAND |
| Locality | LIVINGSTON |
| Post town | Edinburgh |
| Postcode | EH54 6GA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM14 West Lothian |
| Local authority | West Lothian |
| Electoral ward | Livingston South |
| Westminster constituency | Livingston |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Aug 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG486389

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG486389
  Salesforce Technical Support Services - Salesforce Technical Support Services to provide support to develop and enhance the Customer Relationship Management (CRM) tool procured under licence from Salesforce.

## Notice URLs

- http://
- http://www.educationscotland.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000742233

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742233. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000742233.json.