---
title: "Wp2.2 Customer Care Survey"
ocid: "ocds-r6ebe6-0000742480"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742480"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000742480.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000742480.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "TRANSPORT SCOTLAND"
published: "2023-09-28"
---

# Wp2.2 Customer Care Survey

Buyer: TRANSPORT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000742480

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742480)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000742480.json)

## Summary

The public procurement contracting process was conducted by Transport Scotland for the tender titled "Wp2.2 Customer Care Survey" in the services industry category. The procurement stage was completed, and the contract was awarded to Atkins Limited. The location of the procurement was in Glasgow, UK. The procurement method used was a selective procedure. The key date for contract signing was on 14th July 2023.

This tender awarded by Transport Scotland for a customer care survey presents business growth opportunities for companies specializing in services related to customer satisfaction assessment. Businesses in the transport and service industry sectors would be well-suited to compete. This procurement process allows for larger organisations like Atkins Limited to participate, contributing to their growth and enhancing their portfolio of services in the transportation sector.

## Notice

Collation of Information on Customer Satisfaction

### Lot Information

Lot 1

The Multiple Framework Agreement for Asset Management enables the continuation of Transport Scotland's Asset Management Improvement Programme (AMIP). The AMIP delivers a number of tangible benefits to the practices of the organisation and it's supply chain and has been instrumental in delivering increased funding for trunk road maintenance. Specifically, this Work Package (WP) delivers information on customer expectations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP489265 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £58,408 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT SCOTLAND |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G1 2AD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311000 - Civil engineering consultancy services
- 71311210 - Highways consultancy services

## Release History

- 28 Sep 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP489265

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP489265
  Wp2.2 Customer Care Survey - Collation of Information on Customer Satisfaction

## Notice URLs

- http://
- http://www.transport.gov.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000742480
- https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361547

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742480. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000742480.json.