---
title: "Employee Assistance Programme"
ocid: "ocds-r6ebe6-0000742742"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742742"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000742742.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000742742.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2024-01-25"
---

# Employee Assistance Programme

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000742742

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## Summary

The Scottish Police Authority, based in Glasgow, UK, is procuring an "Employee Assistance Programme" under the services category. The procurement process is in the active stage, with a tender deadline set for October 10, 2023. The programme aims to provide counselling services to Police Scotland and its users, including Scottish Mountain Rescue Teams. The Authority has outlined detailed requirements for the programme's delivery, including 24/7 support services, professional qualifications criteria, and compliance standards.

This tender presents an opportunity for businesses specialising in counselling services and employee assistance programmes to compete. The successful bidder will need to meet stringent technical and economic selection criteria, including demonstrating relevant experience and financial standing. Businesses certified to ISO/IEC 27001 or equivalent with a robust cyber security strategy have an advantage. Additionally, adherence to data protection regulations, contract security, and community benefit considerations are essential for bidders aiming to secure this contract for long-term service provision to Police Scotland.

## Notice

The Scottish Police Authority and Police Scotland - hereinafter referred to as 'The Authority' is looking to procure an Employee Assistance Programme.

### Lot Information

Lot 1

The re-tendered service must be an effective and modern EAP Service to Police Scotland and its Eligible Users (includes Scottish Mountain Rescue Teams). The current usage of the Service is approximately 10% per annum of the total eligible employees. However, use of this service is not mandatory and Police Scotland does not guarantee volumes. The EAP Service must: - Adopt a person centred approach with high standards of customer service. - Adopt a preventative approach, proactively engaging with our people. - Provide worksite focused programmes to assist in the identification and resolution of employee concerns which affect, or may affect, performance. Such employee concerns typically include, but are not limited to: - Personal matters - health, relationships, family, financial, emotional, legal, anxiety/depression, alcohol, drugs and other related issues. - Work matters - work demands, working relationships, personal and interpersonal skills, work/life balance, stress and other related issues. Probationary / Retirement / Grievance / Disciplinary / Return from maternity / Keeping in touch days / Long term absence / Illness Promotion / Line management or supervisory duties / Injury on Duty / Ill health retiral / Assault or abusive behaviour / Bereavement / Traumatic Exposure / Suicide Prevention. - Promote health and wellbeing services via self-service access on the Force intranet is vital to this and the Contractor will be expected both to directly contribute and to signpost individuals to relevant information. - Provide Police Scotland and the SPA with a consistent and high level of service while ensuring continuity of care provision via cross referral and awareness of respective service provisions. - Provides a programme of support, advice, information and counselling assessing the individual's needs and providing the most appropriate therapeutic interventions to ensure that Police Scotland and SPA's requirements are met. The type and duration of support driven by need. - Make available a website, which will be developed and maintained by the Contractor, containing information for users on the EAP services available and how to access them. - Have full accessibility for all, including alternative delivery formats, i.e. larger text, email contact and text phone. - Ensure counsellors, clinicians and staff providing professional advice/and or support to Police Scotland's employees, including those not directly employed by the Contractor, must meet the minimum level of relevant qualifications and experience required for membership of their appropriate professional body. - Have quality management systems that will enable them to provide effective clinical, professional and administrative services in keeping with the key performance indicators. - Adhere to the Employee Assistance Professionals Association (EAPA) standards of practice and professional guidelines. - Deliver 24/7 EAP services EAP which include: - Telephone Counselling Service - Information Service - Face-to-face Counselling Sessions - Referral Procedures - Onward Referral Procedures - E-Counselling

Renewal: Initial contract period will be for four (4) years. With an initial extension period of up to two (2) additional years, with a further optional period of up to 12 months. Extensions will be taken at the sole discretion of the Authority. (4+2+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN497202 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2024 |
| Submission deadline | 10 Oct 2023 |
| Future notice date | Not specified |
| Award date | 18 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,623,965 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIVUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79625000 - Supply services of medical personnel
- 85147000 - Company health services
- 85312320 - Counselling services

## Release History

- 25 Jan 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN497202
- 19 Sep 2023 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP488553
- 31 Aug 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG487234

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=10
  1st September 2023 - For information only
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=1
  31st August 2023 - ITT - For information only
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=2
  31st August 2023 - Please complete and submit via the Postbox
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=3
  31st August 2023 - Please complete and submit via the Postbox
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=4
  31st August 2023 - Please complete and submit via the Postbox
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=5
  31st August 2023 - Please complete and submit via the Postbox
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=6
  31st August 2023 - Please complete and submit via the Postbox
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=7
  31st August 2023 - Please complete and submit via the Postbox
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=8
  31st August 2023 - Only complete if not certified to ISO/IEC 27001 (or equivalent), Cyber Essentials (CE) or CE Plus
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG487234&idx=9
  31st August 2023 - For information only
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG487234
  Employee Assistance Programme - The Scottish Police Authority and Police Scotland - hereinafter referred to as 'The Authority' are looking to procure an Employee Assistance Programme.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN497202
  Employee Assistance Programme - The Scottish Police Authority and Police Scotland - hereinafter referred to as 'The Authority' is looking to procure an Employee Assistance Programme.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000742742

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000742742. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000742742.json.