---
title: "Development of Online Ferry Booking Pages"
ocid: "ocds-r6ebe6-0000745087"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745087"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745087.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745087.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ORKNEY ISLANDS COUNCIL (HARBOUR AUTHORITY)"
published: "2023-12-21"
---

# Development of Online Ferry Booking Pages

Buyer: ORKNEY ISLANDS COUNCIL (HARBOUR AUTHORITY)  
Current stage: Award  
OCID: ocds-r6ebe6-0000745087

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000745087.json)

## Summary

The Orkney Islands Council (Harbour Authority) has awarded a contract for the development of online ferry booking pages. The contract was awarded to VERB Interactive on 15th November 2023. The title of the procurement process was "Development of Online Ferry Booking Pages." The procurement was in the services category and was completed. The contract value is £62,500 GBP. The procurement method was an open procedure. The Orkney Islands Council required the web agency to develop online ferry booking pages based on the BOOKIT reservation system by Hogia Ferry Systems. The deadline for the API delivery was by the end of February 2024.

This tender for the development of online ferry booking pages offers an opportunity for large web agencies with expertise in ferry systems to compete. Businesses with experience in web development, e-commerce platforms, integration with existing systems, and mobile applications would be well-suited to bid for this contract. The contract presents a specific opportunity to provide a range of functionalities like managing customer-facing screens, real-time information on sailings, mobile app development, and integration with payment systems. The procurement stage has passed the award phase, and the selected supplier was VERB Interactive.

## Notice

Orkney Islands Council (OIC), on behalf of Orkney Ferries, require the services of a web agency to successfully, and in a timely manner, develop online ferry booking pages, based on the BOOKIT reservation system by Hogia Ferry Systems.

### Lot Information

Lot 1

In order to develop a customer web booking based on BOOKIT, there are Application Programming Interfaces, APIs, available. OIC and Orkney Ferries therefore need to contract an established and competent web agency. This agency must have in-depth knowledge about the BOOKIT API, knowledge about the ferry business and can prove that they have successfully implemented web booking pages for other ferry operators (i.e., other Hogia Ferry Systems' customers). Orkney Ferries require the completed system to; The API must allow a website interface between Orkney Ferries Ltd website and the Hogia Bookit system. This interface will enable the online booking system and allow standard customers and commercial customers to; manage, pay for, change, and get refunds with online bookings. The API must be delivered and in place by the end of February 2024. The API must be capable of integrating with World Pay To provide an e-commerce platform for the Bookit management system The ability to provide real time information on sailings. The ability to write internal and external messages on disrupted sailings which are automatically posted on website and information screens. To be integrated with the Bookit system to get departures. Management Tool to manage all customer facing screens in the ports. Possibilities to open and close car lanes and check in booths Ability to send out emails to customers. Allow Online Check in Boarding Cards can be generated. Possibility to scan boarding cards at the point of loading. Solution to travel paperless with integration as part of the digital National Concessionary Vouchers and integrated with ITSO. Handheld solution integration for ticketing Virtual Queueing System Monitoring and proactive maintenance of loads with alerts on high use Designed Confirmation tickets and emails / pre and post journey emails. Allows refunds to different means of payments. Fully Functional Cancellation and amendment Separate business rules that need to be handled Automatic refunds to original means of payment Possibilities to book different vehicle types. Make multiple bookings. Separate business rules Default values for different vehicle types Ability to integrate into existing Orkney Ferries Website Wrapped Applications Mobile Apps launched and available in App Store Website Pages embedded into app. Native menu Auto login Possibility to add push messages to customers. Possibilities to develop self-service Kiosks. Ability to check in at terminal and print boarding cards. Ability to post information or alert messages for site visitors, colour coded and available on all pages of the portal. Possible to retrieve all departures from Bookit Show live departure / arrival information. Possibility to add delay messages or route messages. Ability to send out messages to customers on delays, either through API or directly from database Freight services - the ability to book, amend, cancel, list sailings, get invoices, get booking status.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495430 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2023 |
| Submission deadline | 20 Oct 2023 |
| Future notice date | Not specified |
| Award date | 15 Nov 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | £70,000 |
| Awards value | Not specified |
| Contracts value | £62,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORKNEY ISLANDS COUNCIL (HARBOUR AUTHORITY) |
| Locality | KIRKWALL |
| Post town | Kirkwall |
| Postcode | KW15 1NY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Orkney Islands |
| Electoral ward | Kirkwall East |
| Westminster constituency | Orkney and Shetland |
| Delivery location | TLM65 Orkney Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERB INTERACTIVE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72212100 - Industry specific software development services
- 72212110 - Point of sale (POS) software development services

## Release History

- 21 Dec 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495430
- 19 Sep 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP488639

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488639&idx=1
  19th September 2023 - Invitation to Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488639&idx=2
  19th September 2023 - Appendix 1 - Compliance Statement
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP488639
  Development of Online Ferry Booking Pages - Orkney Islands Council (OIC), on behalf of Orkney Ferries, require the services of a web agency to successfully, and in a timely manner, develop online ferry booking pages, based on the BOOKIT reservation system by Hogia Ferry Systems.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495430
  Development of Online Ferry Booking Pages - Orkney Islands Council (OIC), on behalf of Orkney Ferries, require the services of a web agency to successfully, and in a timely manner, develop online ferry booking pages, based on the BOOKIT reservation system by Hogia Ferry Systems.

## Notice URLs

- http://
- http://www.orkneyharbours.com
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000745087

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745087. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000745087.json.