---
title: "Provision of Call-touch (Command and Control)"
ocid: "ocds-r6ebe6-0000745255"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745255"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745255.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745255.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH FIRE AND RESCUE SERVICE"
published: "2024-06-13"
---

# Provision of Call-touch (Command and Control)

Buyer: SCOTTISH FIRE AND RESCUE SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000745255

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## Summary

The Scottish Fire and Rescue Service has recently completed an award procedure without prior publication of a call for competition for the provision of Call-touch (Command and Control) service. The procurement stage was "complete" with a contract value of £48,553. The tender was for goods and involved an award notice including key details about the buying organisation, the specific service to be provided, and the rationale for the procurement method used.

This tender for the provision of Call-touch service by the Scottish Fire and Rescue Service offers opportunities for businesses in the public order and safety industry category. With a focus on maintaining service provision amidst contract changes, businesses providing technical support and maintenance services, like Zetron Inc, are well-suited to compete. The procurement process highlights the importance of continuity in service provision and technical expertise for successful engagement with the buying organisation.

## Notice

Provision of CallTouch

### Lot Information

Lot 1

The Scottish Fire and Rescue Service currently operates three Operations Control (OC) located in Dundee, Edinburgh and Johnstone. Each OC operates with a mobilising system (CAD - Computer Aided Dispatch), telephony and radio system (ICCS - Integrated Communications Control System), interconnected to various networks and ultimately to Station End Kit which notifies crews when they are required to attend incidents. These networks also allow telephony to connect to the Operations Control Room and Airwave Radio to facilitate incident ground communication. Following the award of a contract to a new contractor, it was intended that SFRS would switch off legacy CAD and ICCS provision when the new contract provision went live. This new contract was recently terminated before the solution could be implemented. As a result, there is a need for the SFRS to maintain current service provision for all three OC's with existing legacy services providers to ensure the continuation of service provision in the interim period until a new mobilising system can be procured and fully implemented. This notice relates to the ICCS provision at Edinburgh OC.

### Procurement Information

The SFRS was established by the Police and Fire Reform Act (Scotland) 2012 (the Act) and replaced the previous eight legacy services, each of whom operated their own independent Operations Controls (OC's). The new national SFRS rationalised the 8 legacy Fire & Rescue Service Operations Controls (OC's) into 3 Service Delivery Area (SDA) OCs resulting in each OC operating a different CCMS platforms based upon their original legacy mobilising systems, consisting of either integrated, or separate but interdependent technologies enabling them to perform all of their functions. Each OC operated with a mobilising system (CAD - Computer Aided Dispatch), telephony and radio systems (ICCS - Integrated Communications Control System), interconnected to various networks and ultimately to Station End Kit which notifies crews when they are required to attend incidents. These networks also allow telephony to connect to the Operations Control Room and Airwave Radio to facilitate incident ground communication. In 2018 the SFRS awarded a contract to replace existing legacy systems and had been working with the contractor towards the implementation of the new solution, whilst still continuing with legacy service provision in order to ensure there was no impact on operational requirements. In early 2023 before the new system went live, the SFRS terminated the contract. The Service is now about to commence a new procurement process for a New Mobilising System. In the interim period until the procurement process can be completed and the New Mobilising System is fully operational, it will be necessary to continue with the existing legacy service providers at the three locations of Edinburgh, Dundee and Johnstone. Each location operates a bespoke solution, which the original providers of the systems are required to service and maintain due to the technical nature of the systems at each OC. Zetron previously NEC are one of the legacy suppliers to the SFRS. It is therefore the intention of SFRS to enter into a further contract with Zetron for the continuation of the necessary support and maintenance for relevant sites due to Zetron having supplied and installed the existing bespoke legacy systems and also being the provider of the support and maintenance. It is necessary for the same supplier to continue with this service provision to ensure continuity in the interim.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN507382 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jun 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £48,553 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH FIRE AND RESCUE SERVICE |
| Locality | CAMBUSLANG |
| Post town | Glasgow |
| Postcode | G72 7NA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Cambuslang East |
| Westminster constituency | Rutherglen |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZETRON |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Jun 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN507382
- 20 Sep 2023 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP488699

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP488699
  Provision of Call-touch (Command and Control) - Provision of CallTouch
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN507382
  Provision of Call-touch (Command and Control) - Provision of CallTouch

## Notice URLs

- http://
- http://firescotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000745255

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745255. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000745255.json.