---
title: "Warden Call and Telecare Services Inspection, Repair & Maintenance"
ocid: "ocds-r6ebe6-0000745516"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745516"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745516.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745516.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD"
published: "2024-02-26"
---

# Warden Call and Telecare Services Inspection, Repair & Maintenance

Buyer: HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000745516

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## Summary

The Hanover (Scotland) Housing Association Ltd is seeking a Warden Call and Telecare Services solution for its homes across Scotland. The procurement process is currently in the planning stage with an open procurement procedure. The main procurement category is services. The title of the procurement is "Telecare Services Inspection, Repair & Maintenance." The opportunity involves delivery locations across the Southern part of Hanover's portfolio. The procurement features an online meeting scheduled for suppliers to engage with Hanover staff, providing insights into the current setup, requirements, and future plans. The procurement's future notice date is set for 17th November 2023.

This tender offers business growth opportunities for providers of Warden Call and Telecare Services. Companies willing to engage with Hanover (Scotland) Housing Association Ltd, demonstrate innovation, and engage in continuous improvement will be well-suited to compete. The procurement aims to establish a quality service with seamless support during digital transition. Interested suppliers should register on the Public Contracts Scotland website to obtain additional information and engage with Hanover's staff through future interactive sessions.

## Notice

Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.

### Lot Information

Lot 1

Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. Some training will also be required. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required. The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule. During the contract period the estate will undergo a digitisation programme. A number of properties' equipment will be upgraded and, post upgrade, a period of manufacturer warranty on the new/upgraded will apply. However, the equipment will still be required to inspected by the Supplier during this period. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service. An open tender exercise will be carried out. Bidders will be required to provide a cost per development to carry out pre-planned maintenance to all equipment on site, as well as an hourly rate for callout services, for the commercial aspect. Bidders will also be required to provide answers to technical questions for the quality element. The service will operate in a framework of continuous improvement; bringing innovation, sharing ideas and implementing improvement measures. A Contract Operations' Manual will be jointly developed and cover process, management and governance on a day to day basis. It will also cover performance monitoring and dispute resolution.

Options: A schedule of rates for replacement parts is also requested.

Renewal: Up to 2 x 12-month renewals, potentially extending the duration to a total of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499466 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2024 |
| Submission deadline | 12 Jan 2024 |
| Future notice date | 17 Nov 2023 |
| Award date | 13 Feb 2024 |
| Contract period | 1 Mar 2024 - 28 Feb 2027 |
| Recurrence | Mid2026. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | £1,500,000 |
| Awards value | Not specified |
| Contracts value | £1,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HANOVER (SCOTLAND) HOUSING ASSOCIATION LTD |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4NS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland, TLM9 Southern Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPENVIEW SECURITY SOLUTIONS |

## CPV Codes

### Divisions

- 38 - Laboratory, optical and precision equipments (excl. glasses)
- 50 - Repair and maintenance services

### Codes

- 38431200 - Smoke-detection apparatus
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 50320000 - Repair and maintenance services of personal computers
- 50330000 - Maintenance services of telecommunications equipment
- 50413100 - Repair and maintenance services of gas-detection equipment
- 50413200 - Repair and maintenance services of firefighting equipment

## Release History

- 26 Feb 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499466
- 14 Dec 2023 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494930
- 8 Dec 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494450
- 9 Oct 2023 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT489999

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=27
  12th January 2024 - Details of the number of 'Reactive' Warden Call / Telecare Services Callouts 01/01/23 - 31/12/23.
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=12
  11th January 2024 - Hanover Scotland Warden Call & Telecare Services ITT Appendix K - Quality
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=26
  11th January 2024 - Hanover Warden Call & Telecare Services ITT Appendix K - Quality v1.1 (110124)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=24
  11th January 2024 - Hanover Scotland Warden Call & Telecare Services ITT - Appendix B - Pricing v1.2
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=25
  11th January 2024 - Hanover Scotland Warden Call & Telecare Services ITT - Appendix B - Pricing v1.3
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=22
  10th January 2024 - Hanover Scotland Warden Call & Telecare Services ITT - Appendix B - Pricing v1.1
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=2
  19th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appx A Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=23
  19th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appx A Specification v1.1 (19/23/23)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=3
  19th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT - Appendix B - Pricing
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=16
  19th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 1 - Property List
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=21
  19th December 2023 - Hanover Scotland Warden Call & Telecare ITT Appx A Spec Encl 1 - Property List & Door Entry Info
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=9
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix I(1) - Modern Slavery
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=10
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix I(2) Human Trafficking
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=11
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix J - Declaration
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=13
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix L - Community Benefit Agreement
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=14
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix H - SPD (Complete in PCS)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=15
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services Document Checklist
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=17
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 4 - KPIs
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=18
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 2 - Workmanship etc
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=19
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appx A Spec Enclosure 3 - Sub-Contractors
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=20
  8th December 2023 - Hanover Scotland Adult and Child Protection Compliance
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=4
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix C - Cert Bona Fide Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=5
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix D - Form of Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=6
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix E - No Collusion
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=7
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix F - Tender Compliance
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=8
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services ITT Appendix G - Equalities Declaration
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494450&idx=1
  8th December 2023 - Hanover Scotland Warden Call & Telecare Services Invitation To Tender Main Document
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT489999
  Telecare Services Inspection, Repair & Maintenance - Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494450
  Warden Call and Telecare Services Inspection, Repair & Maintenance - Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499466
  Warden Call and Telecare Services Inspection, Repair & Maintenance - Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.

## Notice URLs

- http://
- http://www.hanover.scot
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000745516
- https://openviewgroup.com/
- https://www.publiccontractsscotland.gov.uk
- https://www.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745516. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000745516.json.