---
title: "Creative Campaigns HES/C/4225"
ocid: "ocds-r6ebe6-0000745619"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745619"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745619.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000745619.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2023-12-19"
---

# Creative Campaigns HES/C/4225

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000745619

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## Summary

The procurement process for the contract titled "Creative Campaigns HES/C/4225" is managed by Historic Environment Scotland. The contract falls under the services category and is located in Edinburgh, UK. The procurement stage is currently active with a tender period ending on October 25th, 2023, and bid opening on the same day. The contract aims to hire a creative agency for developing new campaigns in heritage, conservation, tourism, and the built environment sector.

This tender presents a significant opportunity for creative agencies specialized in developing campaigns related to conservation, tourism, and the built environment to showcase their expertise. Businesses that can understand and cater to the target audiences, especially focusing on Scottish families and concession categories, will be well-suited to compete. The contract includes a quality-focused award criteria where creativity and understanding of the audience play a vital role in the selection process, creating avenues for growth and collaboration within the heritage and tourism industry.

## Notice

HES is looking for a creative agency to develop new creative campaigns and be responsible for concept design, copy-writing, ad production, finished arts, as well as assisting HES in scoping out potential opportunities.

### Lot Information

Lot 1

The strands which our campaigns may focus on are: - Membership acquisition and retention - Visitor led campaigns driving footfall to sites - mainly through events or linked to new experiences or developments at our sites - Data capture across our audiences - Campaigns to promote non-visitor related product or services. This could include but not exclusive to; fundraising/legacy, third party venue hire for corporate events, promotion of weddings, retail including promotion of our online shop and promotion of our archives. KEY CONSIDERATIONS It is essential that all resources adhere to our brand guidelines. We are currently looking at brand development, but the appropriate brand/sub brand guidelines will be supplied when available. It is also essential that the successful tenderer has a deep understanding of our target audiences, what they need, what they value, their abilities and limitations. We can provide information about our audiences if required. MEMBERSHIP - ACQUISITION & RETENTION The creative campaign should allow the ability to connect with audiences in a competitive market and appeal to the modern consumer by promoting value and affordability alongside social and outgoing/days out appeal. Campaigns should focus on the value of membership for visiting our sites, but messaging should focus on specific benefits and times of year to appeal to different segments of members. The events programme for 2024 has not been confirmed yet, however as an example Spectacular Jousting at Linlithgow Palace is one of the most attended events each year. All events are listed on the HES website: www.historicenvironment.scot/events Membership Retention - Depending on any emerging trends with the levels of member retention, HES may also consider promotional activity linked to retention. HES's current UK member retention level is 76% which is below the national average for UK visitor attraction membership schemes which sits at 80%. At the end of July 2023 HES had 192,969 members. Visitor Marketing - HES's approach to visitor marketing is to focus promotion on reasons to visit the sites (start of season, events and exhibitions) the scale of which dictates whether a paid campaign is required, admissions promotions and changes to the experience or new developments. HES may require focus on Stirling Castle, Edinburgh Castle or the Engine Shed (additional visitor facing brands of Historic Environment Scotland) at strategic times of the year and any other site should it be required. This can include our Christmas campaigns which may include Gift Membership and Christmas at both Edinburgh and Stirling Castle. Member and visitor focused campaigns should: - Drive visitors to HES attractions - Raise awareness of Historic Environment Scotland and the great days out we offer. - Drive income and membership numbers (targets TBC) - Be trackable across different media options - Contribute to data capture to our Scottish non-member database - Work collaboratively and practically together in development stages and working with appointed media agency - Communicate effectively with members, to ensure they are informed, engaged, and excited about the programme, with particular emphasis on personal communications. AUDIENCE Scottish families are the principal market for event and membership campaigns and fall into the ABC1 demographic. The second largest segment in the membership is concession category, this includes visitors aged 65 and over, full time students, in receipt of state benefit, and serving member of British Armed Forces. Focused briefs are issued for each individual event/campaign outlining aims and objectives. We have various pieces of research into our key markets which can be supplied if required. CORPORATE CAMPAIGNS This is a new area for the marketing team so while some elements remain unknown projects such as our retail including the online shop, corporate events, weddings, access to the archives and fundraising campaigns may be required.

Renewal: After the initial 2 years, the contract has the possibility to be extended for a further 2 years, to be reviewed annually.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495214 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2023 |
| Submission deadline | 25 Oct 2023 |
| Future notice date | Not specified |
| Award date | 19 Dec 2023 |
| Contract period | Not specified |
| Recurrence | If all extensions are used, the contract will be up for renewal in January 2028. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MULTIPLY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342000 - Marketing services

## Release History

- 19 Dec 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495214
- 25 Oct 2023 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491174
- 25 Sep 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP488980

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=14
  10th October 2023 - HES Brand Wheel
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=13
  10th October 2023 - Stirling Castle Branding
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=12
  10th October 2023 - Edinburgh Castle Branding
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=11
  5th October 2023 - Membership Category Breakdown
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=10
  5th October 2023 - Responses to questions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=9
  4th October 2023 - These are the HES brand guidelines as requested in the postbox
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=6
  25th September 2023 - Document 6 - Self Declaration on Russian Links - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=7
  25th September 2023 - Document 7 - Prompt Payment Form - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=8
  25th September 2023 - Document 8 - Suppliers Privacy Notice - For Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=2
  25th September 2023 - Document 2 - Specification - For Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=3
  25th September 2023 - Document 3 - Quality Schedule - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=4
  25th September 2023 - Document 4 - Pricing Schedule - To be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=5
  25th September 2023 - Document 5 - T&Cs - For Information, HES will not sign up to suppliers T&Cs
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP488980&idx=1
  25th September 2023 - Document 1 - ITT - For Information
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP488980
  Creative Campaigns HES/C/4225 - HES is looking for a creative agency to develop new creative campaigns and be responsible for concept design, copy-writing, ad production, finished arts, as well as assisting HES in scoping out potential opportunities.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC495214
  Creative Campaigns HES/C/4225 - HES is looking for a creative agency to develop new creative campaigns and be responsible for concept design, copy-writing, ad production, finished arts, as well as assisting HES in scoping out potential opportunities.

## Notice URLs

- http://
- http://historicenvironment.scot
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000745619

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000745619. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000745619.json.