---
title: "On Train Hospitality Services"
ocid: "ocds-r6ebe6-0000747544"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000747544"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000747544.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000747544.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTRAIL TRAINS LIMITED"
published: "2026-03-04"
---

# On Train Hospitality Services

Buyer: SCOTRAIL TRAINS LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000747544

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## Summary

ScotRail Trains Limited is actively engaged in a public procurement process for providing on-train hospitality services, split into three distinct lots: food and drink provision, EPOS solutions, and a managed hospitality solution. Operating from Glasgow, the procurement falls under the industry category of railway services, specifically within the region of UKM. The tender is currently active with the submission deadline for the Pre-Qualification Questionnaire (PQQ) set for 15 November 2023 at 12:00. ScotRail is utilising a selective negotiated procurement method with prior competition call, ensuring a thorough selection process for high-quality candidates. The contract aims to be effective from February 2024 with an initial term ending 31 March 2026, and an option to extend up to an additional four years.

This tender presents significant opportunities for businesses specialising in hospitality, retail, and technological solutions, particularly those experienced in managing large-scale service operations across varied geographic locations. Companies with expertise in food and drink supply chain management, electronic point of sale systems, and comprehensive managed services would be well-suited to participate in this competition, granting them access to a substantial public contract. Successful bidders will have the chance to grow their business by forming strategic partnerships with one of the UK's leading railway service providers, potentially enhancing their market reputation and expanding their service offerings within the rail industry.

## Notice

ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services.

### Lot Information

Managed Hospitality Solution

ScotRail are inviting prospective suppliers to bid for a managed hospitality service encompassing: the sourcing and delivery of food and drinks, managing food and drink stores / depots and waste, stock management, loading and maintaining trollies and providing an EPOS solution. For the avoidance of doubt; ScotRail staff would still sell / retail food and drink on board trains however the prospective supplier(s) would manage the backend supply.

Options: The supplier will be asked to provide prices for the potential purchase of additional EPOS devices and depot locations. Details will be provided at ITN stage.

Renewal: The initial term will be live from the award (anticipated February 2024) to 31 March 2026, with the option to extend for up to another 4 years.

EPOS Solution

ScotRail require a flexible software and hardware solution to ensure the continued efficiency of on train hospitality. ScotRail require an EPOS solution that will allow for ordering and payment on ScotRail train services, often taking payment in remote geographical locations. The current requirement is 80 EPOS devices / solutions for ScotRail staff with the option to purchase more (or decrease the number) over the lifetime of the contract.

Options: As well as the initial requirement detailed in the tender, ScotRail may wish to purchase additional EPOS devices / solutions over the course of the contract. A rate card should be provided and factored into the commercial submission as part of the ITN.

Renewal: The initial term will be from the award (anticipated February 2024) to 31 March 2026, with the option to extend for up to another 4 years.

Food and Drink Supplier

Supply and delivery of food and drinks products. ScotRail are looking to award to a supplier for the provision of food and drink products to be delivered to ScotRail managed sites.

Renewal: The anticipated initial term will be from the award (anticipated February 2024) to 31 March 2026, with the option to extend for a further 3 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550901 |
| Notice type | OJEU - F6 - Contract Award Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2026 |
| Submission deadline | 24 Nov 2023 |
| Future notice date | Not specified |
| Award date | 13 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Proposed initial term is to 31st March 2026 with potential options to extend to 31st March 2029 - this contract may be re-tendered beyond these dates |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTRAIL TRAINS LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 6HQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECR SOLUTIONS |

## CPV Codes

### Divisions

- 15 - Food, beverages, tobacco and related products
- 55 - Hotel, restaurant and retail trade services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 15000000 - Food, beverages, tobacco and related products
- 15980000 - Non-alcoholic beverages
- 55520000 - Catering services
- 72212110 - Point of sale (POS) software development services

## Release History

- 4 Mar 2026 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550901
- 3 Mar 2026 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550852
- 23 Oct 2023 at 00:00 - Tender - OJEU - F5 - Contract Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490977

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT490977
  On Train Hospitality Services - ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550852
  On Train Hospitality Services - ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services. This award notice is for the award of lot 2 only
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR550901
  On Train Hospitality Services - ScotRail are tendering for suppliers to assist in the provision of our on train hospitality services. The requirement is split into 3 separate lots: 1: Food and Drink Provision to supply and deliver food and drink for on-train retailing. 2: EPOS Solutions including card payments and stock management services. 3: Managed solution, for the above services as well as stock management and depot services.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000747544
- https://scotrail.wax-live.com/
- https://www.scotrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000747544. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000747544.json.