--- title: "New Mobilising System" ocid: "ocds-r6ebe6-0000748371" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748371" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748371.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748371.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH FIRE AND RESCUE SERVICE" published: "2024-04-29" --- # New Mobilising System Buyer: SCOTTISH FIRE AND RESCUE SERVICE Current stage: Award OCID: ocds-r6ebe6-0000748371 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748371) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000748371.json) ## Summary The Scottish Fire and Rescue Service, based in Cambuslang, UK, has recently completed an unsuccessful procurement process for a "New Mobilising System" within the "Public order and safety" industry category. The tender, identified by the ID T5A-007-2324, aimed to procure an externally hosted solution to support emergency call handling, incident management, and staff training. Although the procurement was unsuccessful, business users may find opportunities in providing similar solutions tailored to enhancing emergency response operations. This active tender by the Scottish Fire and Rescue Service for the "New Mobilising System" presents opportunities for businesses specialising in technology solutions and emergency services. With an open procurement stage and an upcoming submission deadline of 11th March 2024, interested parties can engage in this service-oriented procurement process, focusing on meeting specific quality and pricing criteria. The opportunity includes options for additional services and potential contract extensions, catering to businesses looking for recurring service contracts within the emergency response sector. ## Notice SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony ### Lot Information Lot 1 SFRS are a national organisation delivering front-line services locally from three strategically positioned hubs, or Service Delivery Areas (SDA) based in the North, West and East of Scotland. SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony Options: SFRS reserves the right to procure additional services throughout the duration of the contract in line with the contractor rates submitted as part of the tender submissions. Renewal: SFRS reserves the right to extend the contract by three (3) additional twelve (12) month periods. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR504124 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Apr 2024 | | Submission deadline | 11 Mar 2024 | | Future notice date | Not specified | | Award date | 29 Apr 2024 | | Contract period | Not specified | | Recurrence | April 2033 | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Unsuccessful | | Lots status | Unsuccessful | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH FIRE AND RESCUE SERVICE | | Locality | CAMBUSLANG | | Post town | Glasgow | | Postcode | G72 7NA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Cambuslang East | | Westminster constituency | Rutherglen | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 35 - Security, fire-fighting, police and defence equipment - 42 - Industrial machinery - 72 - IT services: consulting, software development, Internet and support ### Codes - 35710000 - Command, control, communication and computer systems - 35711000 - Command, control, communication systems - 42961000 - Command and control system - 72222300 - Information technology services ## Release History - 29 Apr 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR504124 - 14 Feb 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB498740 - 11 Jan 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN496285 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=12 13th February 2024 - Letter to Tenderers issued 13 February 2024 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=1 11th January 2024 - Covering letter - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=2 11th January 2024 - Appendix A - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=3 11th January 2024 - Appendix B - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=4 11th January 2024 - Appendix C - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=5 11th January 2024 - Appendix F - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=6 11th January 2024 - Appendix G - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=7 11th January 2024 - Appendix Hi - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=8 11th January 2024 - Appendix Hii - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=9 11th January 2024 - Appendix Hiii - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=10 11th January 2024 - Appendix I - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN496285&idx=11 11th January 2024 - NMS ITT - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN496285 New Mobilising System - SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR504124 New Mobilising System - SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony ## Notice URLs - http:// - http://firescotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000748371 - https://www.publiccontractsscotland.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748371. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000748371.json.