---
title: "Award of Provision of CallConfirm Live Support"
ocid: "ocds-r6ebe6-0000748465"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748465"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748465.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748465.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "WEST DUNBARTONSHIRE COUNCIL"
published: "2023-10-25"
---

# Award of Provision of CallConfirm Live Support

Buyer: WEST DUNBARTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000748465

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## Summary

The West Dunbartonshire Council has awarded the contract for the provision of CallConfirm Live Support to Access UK Ltd. The award was made on October 24, 2023, with a total value of £424,440.60. The procurement process has been completed, and the contracting authority is the West Dunbartonshire Council based in Dumbarton, UK. The industry category for this tender is services, and the procurement method used was an open procedure.

This contract presents a business growth opportunity for companies offering care scheduling and management solutions. Businesses in the services sector, particularly those providing technology solutions for home care services, would be well-suited to compete for such tenders. The location for service delivery is specified within UKM81. Interested parties can find more details about this opportunity on the West Dunbartonshire Council's procurement website.

## Notice

CallConfirmLive is the scheduling system used within Care at Home. The system has been live for a number of years and is a business critical system used to schedule and manage care delivery by home carers to service users in their homes.

### Lot Information

Lot 1

CallConfirmLive is the scheduling system used within Care at Home. The system has been live for a number of years and is a business critical system used to schedule and manage care delivery by home carers to service users in their homes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491190 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £424,440 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DUNBARTONSHIRE COUNCIL |
| Locality | DUMBARTON |
| Post town | Glasgow |
| Postcode | G82 1QL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | West Dunbartonshire |
| Electoral ward | Dumbarton |
| Westminster constituency | West Dunbartonshire |
| Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 25 Oct 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491190

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491190
  Award of Provision of CallConfirm Live Support - CallConfirmLive is the scheduling system used within Care at Home. The system has been live for a number of years and is a business critical system used to schedule and manage care delivery by home carers to service users in their homes.

## Notice URLs

- http://
- http://www.west-dunbarton.gov.uk/business/suppliers/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000748465

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748465. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000748465.json.