--- title: "Unified Telecoms Solution" ocid: "ocds-r6ebe6-0000748469" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748469" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748469.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748469.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "NHS LANARKSHIRE" published: "2023-10-25" --- # Unified Telecoms Solution Buyer: NHS LANARKSHIRE Current stage: Planning OCID: ocds-r6ebe6-0000748469 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748469) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000748469.json) ## Summary The procurement process for the Unified Telecoms Solution is being led by NHS Lanarkshire, a healthcare organisation based in Bothwell, UK. The tender involves the support and maintenance of their unified communications platform, with a contract value of £2,000,000. The procurement is currently in the planning stage, with a future notice date set for 31st October 2023. The industry category is Health, and the procurement method is a tender initiated by the buying organisation. This opportunity for business growth is well-suited for companies providing goods and services related to unified communications solutions within the healthcare sector. Businesses with expertise in supporting high availability communication platforms, such as the Avaya Aura system, would find this tender particularly relevant. The tender presents a chance to engage in a contract that focuses on enhancing communication services for a healthcare organisation, contributing to improved patient engagement and business continuity. ## Notice This is a requirement within NHS Lanarkshire to contract for the support and maintenance for the unified communications platform. The current 5 year contract is due to expire on 31st March 2024. Voice communications within NHS Lanarkshire is a critical service that enables real time communications with the public as well as internal and inter-board/partner communications. The board currently supports around 10,000 handsets across the whole estate with around 3,000 handsets being provided by PFI (Private Finance Initiative). NHS Lanarkshire has spent the last 5 years consolidating its telephony estate to a single high availability platform that provides a single user experience to all staff regardless of site and location and has also played a key part in keeping communications running throughout the pandemic with minimal disruption to the business and patients. The requirement is for the continued support of the Avaya Aura High availability unified communications solution, which is an on premises solution with core components located at acute hospital sites and strategically placed survivable gateways located at key sites. The Board are also looking to see how they can further advance their investment in the platform as well as making some changes to elements that have not performed as expected and provide additional functionality that would benefit the board and improve patient engagement as well as looking at ingenuity with a digital first approach. ### Lot Information Lot 1 This is a requirement within NHS Lanarkshire to contract for the support and maintenance for the unified communications platform. The current 5 year contract is due to expire on 31st March 2024. Voice communications within NHS Lanarkshire is a critical service that enables real time communications with the public as well as internal and inter-board/partner communications. The board currently supports around 10,000 handsets across the whole estate with around 3,000 handsets being provided by PFI (Private Finance Initiative). NHS Lanarkshire has spent the last 5 years consolidating its telephony estate to a single high availability platform that provides a single user experience to all staff regardless of site and location and has also played a key part in keeping communications running throughout the pandemic with minimal disruption to the business and patients. The requirement is for the continued support of the Avaya Aura High availability unified communications solution, which is an on premises solution with core components located at acute hospital sites and strategically placed survivable gateways located at key sites. The Board are also looking to see how they can further advance their investment in the platform as well as making some changes to elements that have not performed as expected and provide additional functionality that would benefit the board and improve patient engagement as well as looking at ingenuity with a digital first approach. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491191 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2023 | | Submission deadline | Not specified | | Future notice date | 31 Oct 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS LANARKSHIRE | | Locality | BOTHWELL | | Post town | Glasgow | | Postcode | G71 8BB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Bothwell and Uddingston | | Westminster constituency | Rutherglen | | Delivery location | TLM8 West Central Scotland | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32412100 - Telecommunications network ## Release History - 25 Oct 2023 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491191 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491191 Unified Telecoms Solution - This is a requirement within NHS Lanarkshire to contract for the support and maintenance for the unified communications platform. The current 5 year contract is due to expire on 31st March 2024. Voice communications within NHS Lanarkshire is a critical service that enables real time communications with the public as well as internal and inter-board/partner communications. The board currently supports around 10,000 handsets across the whole estate with around 3,000 handsets being provided by PFI (Private Finance Initiative). NHS Lanarkshire has spent the last 5 years consolidating its telephony estate to a single high availability platform that provides a single user experience to all staff regardless of site and location and has also played a key part in keeping communications running throughout the pandemic with minimal disruption to the business and patients. The requirement is for the continued support of the Avaya Aura High availability unified communications solution, which is an on premises solution with core components located at acute hospital sites and strategically placed survivable gateways located at key sites. The Board are also looking to see how they can further advance their investment in the platform as well as making some changes to elements that have not performed as expected and provide additional functionality that would benefit the board and improve patient engagement as well as looking at ingenuity with a digital first approach. ## Notice URLs - http:// - http://www.nhslanarkshire.org.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=748469 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000748469 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748469. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000748469.json.