---
title: "ITT for HES User Experience Research Framework Agreement"
ocid: "ocds-r6ebe6-0000748522"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748522"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748522.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000748522.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "ENERGY SAVING TRUST"
published: "2023-10-26"
---

# ITT for HES User Experience Research Framework Agreement

Buyer: ENERGY SAVING TRUST  
Current stage: Tender  
OCID: ocds-r6ebe6-0000748522

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000748522.json)

## Summary

The Energy Saving Trust is seeking user experience research consultants for a Framework Agreement. The tender, titled "ITT for HES User Experience Research Framework Agreement," is at the active stage. The procurement value is £1,000,000 in GBP. The tender involves services and is located in Edinburgh, UK. The submission deadline is November 23, 2023, awarding starts at November 23, 2023, and the procurement process is open for electronic submissions.

This tender creates business opportunities for user experience research consultants to support digital development projects. Businesses experienced in user journey analysis, digital product concept testing, usability testing, accessibility testing, and persona development are well-suited to compete. The Energy Saving Trust as the buyer is a central purchasing body in the UK, offering opportunities for growth and collaboration in the services sector.

## Notice

Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.

### Lot Information

Recurring general user journey and user experience research: complete HES offerings

The purpose of this research is understanding the user journeys and user experience across customer advice journeys, websites and interactive tools in a recurring manner.

Renewal: As described in the ITT

Concept testing: new advice channels, products, and services

The purpose of this research is to gain insight into consumer response to new ideas for digital products, which will be used to inform development decisions.

Renewal: As described in the ITT document

Recurring general usability and user experience research: existing interactive tools

The purpose of this research is to study specific interactive tools at various stages of development, with a focus on usability and user experience, and support them towards user-led design. This work is likely to be divided up by tool and may require separate methodology. There will likely be an ad-hoc consultancy element as iterations are developed.

Renewal: As described in the ITT

General usability and user experience research: HES website

The purpose of this research is to evaluate the new HES website after it is Live (expected by 31 March 2024), document the new user journey, and understand the new user experience.

Renewal: As described in the ITT

Recurring accessibility testing: interactive tools

The purpose of this research is to ensure that HES Interactive Tools are accessible to all users regardless of ability. This research should be done on a yearly basis and can potentially be included with Lot 2. Accessibility Testing may be required at all stages of development to ensure accessible design is considered from the outset of a project through to completion

Renewal: As described in the ITT

Persona development

HES marketing personas are a key tool in the delivery of our marketing activity, through targeting, messaging and channel selection. They provide a fictional, target audience member in order to represent a certain demographic. In doing so, they require to be updated regularly in order to maintain validity. Home Energy Scotland would typically require personas to be updated every two years.

Renewal: As described in the ITT

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491231 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2023 |
| Submission deadline | 23 Nov 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENERGY SAVING TRUST |
| Locality | EH6 6JH |
| Post town | Oldham |
| Postcode | OL16 2JS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Rochdale |
| Electoral ward | Central Rochdale |
| Westminster constituency | Rochdale |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Oct 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491231

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=8
  20th November 2023 - Additional Information 2
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=3
  18th November 2023 - ITT for HES User Experience Research Framework Agreement
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=7
  18th November 2023 - ITT for HES User Experience Research Framework Agreement
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=5
  18th November 2023 - Additional Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=6
  18th November 2023 - Additional Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=2
  3rd November 2023 - Terms and Conditions for HES User Experience Research Framework Agreement
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=4
  3rd November 2023 - Terms and Conditions for HES User Experience Research Framework Agreement
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT491231&idx=1
  3rd November 2023 - ITT for HES User Experience Research Framework Agreement
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT491231
  ITT for HES User Experience Research Framework Agreement - Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.

## Notice URLs

- http://
- http://www.energysavingtrust.org.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000748522
- https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=748522
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=748522
- https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000748522. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000748522.json.