--- title: "Provision of Telecare & Out of Hours Calls Handling Service" ocid: "ocds-r6ebe6-0000749377" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749377" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000749377.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000749377.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH BORDERS HOUSING ASSOCIATION LTDF" published: "2024-12-16" --- # Provision of Telecare & Out of Hours Calls Handling Service Buyer: SCOTTISH BORDERS HOUSING ASSOCIATION LTDF Current stage: Award OCID: ocds-r6ebe6-0000749377 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749377) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000749377.json) ## Summary The Scottish Borders Housing Association Ltdf has completed the procurement process titled "Provision of Telecare & Out of Hours Calls Handling Service," falling under the housing and community amenities industry category. Located in Selkirk, the procurement process reached the award stage on 16 December 2024. This open procedure aimed to secure a service provider for out-of-hours alarm monitoring and repairs call services. The tender period concluded on 8 January 2024, with the contract awarded retrospectively to Hanover (Scotland) Housing Association Ltd. The contract, valued at £201,426 and beginning on 2 February 2024, emphasizes the importance of knowledge and experience in Scottish housing. This tender presents significant business growth opportunities for SMEs, particularly those experienced in telecare services, call handling, and emergency response. The Scottish Borders Housing Association Ltdf, acting as the buyer, has structured the tender to favour quality over price (60% to 40%), indicating a high standard requirement, offering a competitive edge to businesses with strong service offerings. The successful supplier, Hanover (Scotland) Housing Association Ltd, illustrates the potential for local or regionally experienced businesses to secure substantial service contracts within the public sector. ## Notice Provision of Out of Hours alarm monitoring services and out of hour repairs calls services. ### Lot Information Lot 1 SBHA are seeking to provide an out of hours service for our care alarms calls and the provision of an out of hours repairs calls service and handling. It is important that the successful supplier has knowledge and experience of Scottish Housing.. This contract was awarded in January 2024 this publication is a retrospective Award ensuring the administration of the tender is completed. Renewal: 2 year initial period followed by 3 separate extensions of 12 months ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520403 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Dec 2024 | | Submission deadline | 8 Jan 2024 | | Future notice date | Not specified | | Award date | 2 Feb 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £190,000 | | Lots value | £190,000 | | Awards value | Not specified | | Contracts value | £201,426 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH BORDERS HOUSING ASSOCIATION LTDF | | Locality | SELKIRK | | Post town | Galashiels | | Postcode | TD7 5DT | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM91 Scottish Borders | | Local authority | Scottish Borders | | Electoral ward | Selkirkshire | | Westminster constituency | Berwickshire, Roxburgh and Selkirk | | Delivery location | TLM91 Scottish Borders | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | HANOVER (SCOTLAND) HOUSING ASSOCIATION | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79711000 - Alarm-monitoring services ## Release History - 16 Dec 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520403 - 1 Dec 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494006 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494006&idx=3 1st December 2023 - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494006&idx=4 1st December 2023 - Tender Response Document - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494006&idx=5 1st December 2023 - Repair Standards - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494006&idx=6 1st December 2023 - Customer Standards - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494006&idx=7 1st December 2023 - Terms & Conditions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494006&idx=1 1st December 2023 - Specification of Requirements - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC494006&idx=2 1st December 2023 - Invitation to Tender - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494006 Provision of Telecare & Out of Hours Calls Handling Service - Provision of Out of Hours alarm monitoring services and out of hour repairs calls services. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520403 Provision of Telecare & Out of Hours Calls Handling Service - Provision of Out of Hours alarm monitoring services and out of hour repairs calls services. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - http://www.sbha.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000749377 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749377. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000749377.json.