--- title: "Customer Portal and Customer Relationship Management System" ocid: "ocds-r6ebe6-0000749720" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749720" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000749720.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000749720.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "RENFREWSHIRE COUNCIL" published: "2023-12-14" --- # Customer Portal and Customer Relationship Management System Buyer: RENFREWSHIRE COUNCIL Current stage: Award OCID: ocds-r6ebe6-0000749720 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749720) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000749720.json) ## Summary The Renfrewshire Council has awarded a contract for the Customer Portal and Customer Relationship Management System to Granicus Firmstep Limited. The contracting process was completed, with a total contract value of £532,120. The procurement method used was an open procedure under the services category. The contract was signed on 8th November 2023. The location of the procurement is in Paisley, UK, and the industry category is general public services. The buying organisation, Renfrewshire Council, is a regional/local authority involved in this procurement through a call-off from the Crown Commercial Service GCloud 13 Framework Agreement. This contract award presents business growth opportunities for suppliers of large-scale services like Granicus Firmstep Limited. Businesses operating in the customer portal and customer relationship management industry, especially those familiar with government framework agreements, may find this tender suitable for competition. The tender process has already been completed, and the contract is currently active, with potential for additional services to be purchased in accordance with the CCS GCloud 13 Framework Agreement guidance. For businesses looking to expand their clientele within the public sector, this contract could serve as a strategic entry point into providing services to local authorities like Renfrewshire Council. ## Notice This is a Contract Award Notice for the Customer Portal and Customer Relationship Management System. This procurement is a Call off from Crown Commercial Service GCloud 13 Framework Agreement (RM1557.13). The Customer Portal and Customer Relationship Management System allows customers to access a range of services via My Account single, integrated solution online self-service Customer Portal and Customer Relationship Management (CP/CRM) system. ### Lot Information Lot 1 This is a Contract Award Notice for the Customer Portal and Customer Relationship Management System. This is a Call-off from the Crown Commercial Services (CCS) GCloud 13 Framework Agreement (RM1557.13). The Customer Portal and Customer Relationship Management System allows customers to access a range of services via My Account single, integrated solution online self-service Customer Portal and Customer Relationship Management (CP/CRM) system.. Following the Framework Award Procedure (Schedule 5) and the Crown Commercial Services RM1557.13 G-Cloud 13 Lots 1-3 Customer Guidance Buying Process the Council followed the Step process and searched terms. Options: The Council reserves the right purchase additional services in accordance with the CCS G cloud 13 Framework Agreement guidance. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494847 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Dec 2023 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 8 Nov 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £532,120 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | RENFREWSHIRE COUNCIL | | Locality | PAISLEY | | Post town | Paisley | | Postcode | PA1 1JB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Renfrewshire | | Electoral ward | Paisley East and Central | | Westminster constituency | Paisley and Renfrewshire South | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | GRANICUS FIRMSTEP | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72212445 - Customer Relation Management software development services - 79342300 - Customer services ## Release History - 14 Dec 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494847 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494847 Customer Portal and Customer Relationship Management System - This is a Contract Award Notice for the Customer Portal and Customer Relationship Management System. This procurement is a Call off from Crown Commercial Service GCloud 13 Framework Agreement (RM1557.13). The Customer Portal and Customer Relationship Management System allows customers to access a range of services via My Account single, integrated solution online self-service Customer Portal and Customer Relationship Management (CP/CRM) system. ## Notice URLs - http:// - http://www.renfrewshire.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000749720 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749720. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000749720.json.