---
title: "Contact Centre Replacement"
ocid: "ocds-r6ebe6-0000749890"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749890"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000749890.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000749890.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2023-11-10"
---

# Contact Centre Replacement

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000749890

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749890)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000749890.json)

## Summary

The Scottish Government has awarded a contract for the provision of Contact Centre Replacement in a procurement process with the title "Contact Centre Replacement". The procurement was carried out using a limited procurement method with an award procedure without prior publication of a call for competition. The contract, valued at GBP 548,713.44, was signed on October 5, 2023. The buying organisation, the Scottish Government, is located in Glasgow and has facilitated this procurement process. The industry category for this contract falls under services, with the procurement stage reaching completion.

This tender, issued by the Scottish Government, creates opportunities for service providers, particularly those specializing in telephony and communication services. Businesses registered under the Dynamic Purchasing System Telephony and Communication Services Lot 1 have a competitive advantage. The main procurement category for this opportunity aligns with the service industry. Given the completion stage of this procurement, businesses can explore similar future opportunities with the Scottish Government in the services sector involving similar contracting processes without a prior publication of a call for competition.

## Notice

The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.

### Lot Information

Lot 1

The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.

Options: Initial 24 month contract with two optional 12 month extension options

### Procurement Information

Route to market via call-off from Dynamic Purchasing System Telephony and Communication Services Lot 1 - Telephony and Communications Services. At the time of publication of ITT 39 suppliers were registered to use this DPS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492367 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £548,713 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Nov 2023 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492367

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492367
  Contact Centre Replacement - The Scottish Government has a requirement to place a contract with an external service provider for the provision of Contact Centre Replacement.

## Notice URLs

- http://
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000749890

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000749890. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000749890.json.