---
title: "Provision of an Online Ticketing and Merchandising System for Inverness Castle"
ocid: "ocds-r6ebe6-0000750099"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000750099"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000750099.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000750099.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HIGH LIFE HIGHLAND"
published: "2024-07-02"
---

# Provision of an Online Ticketing and Merchandising System for Inverness Castle

Buyer: HIGH LIFE HIGHLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000750099

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## Summary

The procurement process for the provision of an Online Ticketing and Merchandising System for Inverness Castle, led by High Life Highland, has reached the award stage. The contract was awarded to Anchor Operating System on 2nd July 2024. The opportunity falls under the goods category within the industry classification of Learning and Leisure Activities. The location for delivery is Inverness, UK. The procurement method used was an open procedure.

This tender presents a growth opportunity for businesses in the technology and retail sectors interested in providing ticketing and merchandising solutions. Companies with experience in large-scale system integration and a focus on quality service delivery would be well-suited to compete. The contract's key dates included the tender deadline on 15th December 2023 and the award date on 18th December 2023. Suppliers interested in joint bids for a fully integrated EPOS, Ticketing, and Merchandising system should explore collaboration possibilities.

## Notice

On behalf of The Highland Council, High Life Highland wish to appoint a supplier of a ticketing and merchandising system to be integrated on-line within the website for Inverness Castle, and off-line within retail location(s) at Inverness Castle.

### Lot Information

Lot 1

On behalf of The Highland Council, High Life Highland wish to appoint a supplier of a ticketing and merchandising system to be integrated on-line within the website for Inverness Castle, and off-line within retail location(s) at Inverness Castle. The ticketing and merchandising system will be operated by HLH. Note: the website for Inverness Castle is being implemented, operated and maintained by HLH assisted by an external creative partner. It is intended that this system be operational by March 2024. Note: we are also seeking a contractor to provide an EPOS system, under a separate tender, and are open to joint bids from partners who wish to offer a fully integrated EPOS, Ticketing and Merchandising system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL508856 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2024 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | 17 Jun 2024 |
| Contract period | 8 Jan 2024 - 29 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £846,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGH LIFE HIGHLAND |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5SS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANCHOR OPERATING SYSTEM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 48482000 - Business intelligence software package

## Release History

- 2 Jul 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL508856
- 12 Dec 2023 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC494628
- 10 Nov 2023 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492398

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=9
  15th November 2023 - Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=1
  10th November 2023 - Invitation to tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=2
  10th November 2023 - Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=3
  10th November 2023 - List of key staff
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=4
  10th November 2023 - Non Disclosure items
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=5
  10th November 2023 - Certificate of Bona Fide Tendering
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=6
  10th November 2023 - Form of tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=7
  10th November 2023 - Conditions of Contract
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV492398&idx=8
  10th November 2023 - Schedule of rates
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV492398
  Provision of an Online Ticketing and Merchandising System for Inverness Castle - On behalf of The Highland Council, High Life Highland wish to appoint a supplier of a ticketing and merchandising system to be integrated on-line within the website for Inverness Castle, and off-line within retail location(s) at Inverness Castle.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL508856
  Provision of an Online Ticketing and Merchandising System for Inverness Castle - On behalf of The Highland Council, High Life Highland wish to appoint a supplier of a ticketing and merchandising system to be integrated on-line within the website for Inverness Castle, and off-line within retail location(s) at Inverness Castle.

## Notice URLs

- http://
- http://www.highlifehighland.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000750099
- https://www.publiccontractsscotland.gov.uk/authority

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000750099. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000750099.json.