--- title: "Supporter response handling service" ocid: "ocds-r6ebe6-0000750822" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000750822" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000750822.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000750822.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "NATIONAL TRUST FOR SCOTLAND" published: "2023-11-22" --- # Supporter response handling service Buyer: NATIONAL TRUST FOR SCOTLAND Current stage: Tender OCID: ocds-r6ebe6-0000750822 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000750822) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000750822.json) ## Summary The National Trust for Scotland is seeking a service provider for the "Supporter response handling service" in Edinburgh, UK. The procurement stage is currently active, with a deadline for tender submission set on 15th December 2023. This open procedure falls under the main procurement category of services and can be accessed electronically via the specified submission method. Interested businesses should pay attention to the contract period, which spans 1080 days and may be extended by 2 years. This tender from the National Trust for Scotland provides an opportunity for businesses that specialize in response handling services to expand their operations. Companies adept at processing memberships, managing emails and calls, payment processing, and related services are well-suited to compete for this contract. The opportunity presents a chance for growth and long-term engagement with the organisation, offering recurring business prospects that can extend for 3 to 5 years, subject to contract extensions. ## Notice The contract is to provide response handling services for our members and donors. ### Lot Information Lot 1 The Trust is looking for a service provider to help us provide services to our members and donors. This includes processing memberships, dealing with emails and calls, payment processing and related services. Renewal: The contract may be extended by 2 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV493252 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Nov 2023 | | Submission deadline | 15 Dec 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | 3 to 5 years depending on whether this contract is extended. | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NATIONAL TRUST FOR SCOTLAND | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH11 4DF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Sighthill/Gorgie | | Westminster constituency | Edinburgh South West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342320 - Customer-care services ## Release History - 22 Nov 2023 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV493252 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=8 13th December 2023 - NTS guide for multi-factor authentication - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=7 13th December 2023 - Contains details of calls for 2023 YTD. - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=6 13th December 2023 - Contains case numbers for 2023 YTD. - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=5 13th December 2023 - Contains Q&A - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=2 6th December 2023 - Appendix 1 - DPIA Supplier Due Diligence Form - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=4 6th December 2023 - Appendix 1 - DPIA Supplier Due Diligence Form - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=3 22nd November 2023 - Appendix 2 - Response Handling Draft Agreement - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV493252&idx=1 22nd November 2023 - Supporter response handling service ITT - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV493252 Supporter response handling service - The contract is to provide response handling services for our members and donors. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000750822 - https://www.nts.org.uk/ - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=750822 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000750822. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000750822.json.