--- title: "Electronic Call Monitoring System for Care and Support at Home" ocid: "ocds-r6ebe6-0000759056" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759056" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759056.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759056.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "INVERCLYDE COUNCIL" published: "2024-09-03" --- # Electronic Call Monitoring System for Care and Support at Home Buyer: INVERCLYDE COUNCIL Current stage: Award OCID: ocds-r6ebe6-0000759056 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759056) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000759056.json) ## Summary Inverclyde Council recently awarded a contract for an Electronic Call Monitoring System for Care and Support at Home to TotalMobile Ltd. This contract, valued at £674,000, was signed on 16 July 2024. The project falls under the general public services category and is isolated in Greenock, Scotland. The procurement process followed an open procedure and completed its award stage on 3 September 2024. The initial phases of the tender, including the call for submissions, began on 12 April 2024, with a deadline for electronic submissions occurring on 13 May 2024. This system is expected to manage the council's care at home service, providing features like care monitoring, mobile monitoring, scheduling, resource maximisation, and detailed reporting capabilities. Winning this tender can be a significant growth opportunity for businesses specialising in healthcare technology systems and management software. It is most suitable for SMEs with experience in delivering similar solutions, particularly those who have previously managed contracts of a substantial scale within the UK. Companies that deliver value through innovation and cost-competitive solutions have a competitive edge, as the procurement process laid a significant emphasis on both price (40%) and quality (20%). The project also offers potential future extensions, making it an appealing long-term partnership for growing enterprises in this sector. ## Notice Inverclyde Council are seeking to appoint a service provider for the requirement of an Electronic Call Monitoring System for Care and Support at Home. ### Lot Information Lot 1 The Electronic Call Monitoring System is required to manage the delivery of the Council's care at home service, with a range of easy-to-use, mix-and-match solutions including care monitoring, mobile monitoring (via a mobile App), scheduling of visits, allowing the Council to maximise the usage of available resources, invoice & payroll / financial management, as well as the Council having the ability to provide detailed, person/carer, provider or Team specific reporting using the business intelligence reporting functionality.. Economic operators may be excluded from this competition if they are in any of the situations referred on in regulation 58 of the Public Contract (Scotland) Regulations 2015. Renewal: Option to extend for a further 2 x 12 months. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP513465 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Sep 2024 | | Submission deadline | 13 May 2024 | | Future notice date | Not specified | | Award date | 16 Jul 2024 | | Contract period | 1 Jul 2024 - 31 Mar 2028 | | Recurrence | Further publication prior to expiry of the contract arising from this tender, approximately in April 2028. If options to extend the contract are taken up, then this will extend to 2029 or 2030. | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £674,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | INVERCLYDE COUNCIL | | Locality | GREENOCK | | Post town | Paisley | | Postcode | PA15 1LX | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde North | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TOTALMOBILE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 3 Sep 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP513465 - 12 Apr 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503004 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503004 Electronic Call Monitoring System for Care and Support at Home - Inverclyde Council are seeking to appoint a service provider for the requirement of an Electronic Call Monitoring System for Care and Support at Home. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP513465 Electronic Call Monitoring System for Care and Support at Home - Inverclyde Council are seeking to appoint a service provider for the requirement of an Electronic Call Monitoring System for Care and Support at Home. ## Notice URLs - http:// - http://www.inverclyde.gov.uk - http://www.publictendersscotland.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759056 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759056. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759056.json.