---
title: "Incident Management Services"
ocid: "ocds-r6ebe6-0000759259"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759259"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759259.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759259.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH COURTS AND TRIBUNALS SERVICE"
published: "2024-02-27"
---

# Incident Management Services

Buyer: SCOTTISH COURTS AND TRIBUNALS SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000759259

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## Summary

The Scottish Courts and Tribunals Service based in Edinburgh, UK, has completed an award for Incident Management Services through an open procedure. The procurement stage involved the award to Stone Technologies Ltd trading as Stone Group, with a contract value of £321,354.73 signed on 16th February 2024. The tender aimed to establish a service for network outage response and proactive monitoring, creating opportunities in the services category, specifically for businesses providing incident management and monitoring solutions.

This tender by the Scottish Courts and Tribunals Service presents opportunities for businesses offering incident management and monitoring services to grow their operations. The requirement for timely outage response and 24/7 monitoring services aligns well with large-scale providers in the technology and service sectors. The contract, awarded to Stone Technologies Ltd, signifies the organisation's emphasis on collaboration network support and service level agreements compliance, reflecting a critical need for reliable incident management solutions in the legal industry.

## Notice

SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's).

### Lot Information

Lot 1

SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's). As part of the contract, SCTS requires proactive monitoring of the estate to ensure that potential problems are detected and addressed in a timely manner, or to respond efficiently when unforeseen issues arise. Monitoring, alerting and remediation services are to be delivered 24 hours a day, seven days a week.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499572 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £321,354 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH COURTS AND TRIBUNALS SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH11 3XD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Sighthill/Gorgie |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STONE TECHNOLOGIES LTD TRADING AS STONE GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72710000 - Local area network services

## Release History

- 27 Feb 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499572

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499572
  Incident Management Services - SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA's).

## Notice URLs

- http://
- http://www.scotcourtstribunals.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759259

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759259. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759259.json.