---
title: "PROMiS Software Support & Maintenance"
ocid: "ocds-r6ebe6-0000759280"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759280"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759280.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759280.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2024-05-07"
---

# PROMiS Software Support & Maintenance

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000759280

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## Summary

The Crown Office and Procurator Fiscal Service in Edinburgh, Scotland, initiated a tender process for the procurement of PROMiS Software Support & Maintenance services. The procurement method used was a limited award procedure without prior publication of a call for competition. The contract was awarded to INSLAW, INC., a large-scale supplier from the US, and the contract is currently active after being signed on 27th February 2024.

This tender provides opportunities for businesses with expertise in supporting bespoke software solutions, particularly in the area of social protection. INSLAW, INC. was selected as the sole supplier due to their unique position as the vendor for the PROMiS Software, offering essential support and consultancy services. Businesses with similar capabilities in software maintenance and database management would be well-suited to compete for similar contracts in the services category in the public procurement sector.

## Notice

Expertise support and maintenance of the bespoke PROMiS Case Management System and underlying database shema including provision of bugs/issue resolutions. This is to allow the PROMiS system to continue in an essential role in the COPFS' Case Management digital system.

### Lot Information

Lot 1

Expertise support and maintenance of the bespoke PROMiS Case Management System and underlying database shema including provision of bugs/issue resolutions. This is to allow the PROMiS system to continue in an essential role in the COPFS' Case Management digital system. It is a bespoke system, requiring knowledge and expertise of supporting the solution. Inslaw are the sole vendor for the PROMIS Software and the only company that offers support and consultancy services in the marketplace. The availability of this experienced supplier will deliver important supplier support and experience, both in terms of supporting current systems and in modernising our solutions as part of our Digital Strategy.

Options: 2 x 12month option to extend

### Procurement Information

Inslaw wrote the PROMIS system and as such are the lone suppliers Expertise support and maintenance of the bespoke PROMiS Case Management System and underlying database shema including provision of bugs/issue resolutions. This is to allow the PROMiS system to continue in an essential role in the COPFS' Case Management digital system. It is a bespoke system, requiring knowledge and expertise of supporting the solution. Inslaw are the sole vendor for the PROMIS Software and the only company that offers support and consultancy services in the marketplace. The availability of this experienced supplier will deliver important supplier support and experience, both in terms of supporting current systems and in modernising our solutions as part of our Digital Strategy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504609 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 May 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSLAW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 7 May 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504609
- 27 Feb 2024 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499605

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499605
  PROMiS Software Support & Maintenance - Expertise support and maintenance of the bespoke PROMiS Case Management System and underlying database shema including provision of bugs/issue resolutions. This is to allow the PROMiS system to continue in an essential role in the COPFS' Case Management digital system.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504609
  PROMiS Software Support & Maintenance - Expertise support and maintenance of the bespoke PROMiS Case Management System and underlying database shema including provision of bugs/issue resolutions. This is to allow the PROMiS system to continue in an essential role in the COPFS' Case Management digital system.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759280

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759280. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759280.json.